IT Service Desk Specialist / Onsite in Greenwich, CT

Job Description

A global leader in maritime transportation and logistics is looking for an IT Service Desk Specialist to provide white-glove technical support for executives and employees while helping maintain the technology infrastructure that powers one of the world's largest shipping organizations. This company has been a leader in the seaborne transportation of commodities and petroleum products since 1951 and today manages a fleet of more than 180 vessels with over 1,000 employees across North America, Europe, the Middle East, and Asia. As the company continues to grow, they are investing in technology and IT operations that keep their global workforce connected and productive.

In this role, you will serve as a key member of the Global IT Service Delivery team, providing hands-on technical support to VIP users, troubleshooting desktop and hardware issues, managing user accounts, and supporting Microsoft technologies across multiple offices. You'll work closely with both local and global teams to ensure seamless IT operations while maintaining the highest standards for security, compliance, and customer service. This position is ideal for someone who enjoys interacting with users, solving technical problems, and working in a fast-paced international environment.

This is a full-time onsite opportunity based in Greenwich, Connecticut, with occasional travel to the company's Houston office. You'll join an experienced global IT organization where you'll gain exposure to enterprise technologies, international operations, and executive-level support. This is an excellent opportunity for someone looking to continue building a career in enterprise IT while working for a stable, globally recognized organization.

Required Skills & Experience

• 2–3 years of experience in an IT Service Desk, Desktop Support, or Help Desk role
• Experience providing hands-on desktop and end-user technical support in a Windows environment
• Strong knowledge of Active Directory, including user account management, organizational units, and permissions
• Experience supporting Microsoft Windows 11, Microsoft 365, Teams, and standard business applications
• Experience with Azure Active Directory, Microsoft Intune, and Microsoft 365 Administration
• Experience supporting mobile devices including iPhones and iPads
• Strong troubleshooting experience with laptops, desktops, printers, audio/video conferencing systems, and office hardware
• Familiarity with ITSM and IT Asset Management tools such as ServiceNow or similar platforms
• Basic understanding of networking concepts and connectivity troubleshooting
  
  

Desired Skills & Experience

• Experience supporting executive leadership and VIP users
• Experience managing hardware inventory and lifecycle processes
• Experience working with external IT vendors and service providers
• Knowledge of SOX compliance, IT security standards, and enterprise IT policies
• Experience documenting IT procedures and maintaining technical knowledge bases
• Strong customer service skills with the ability to explain technical concepts to non-technical users
• Excellent organizational, communication, and time management skills
• Self-starter with strong analytical and problem-solving abilities
  
  

What You Will Be Doing Daily Responsibilities

• Provide white-glove IT support to executives, VIP users, and office personnel
• Troubleshoot desktop hardware, laptops, printers, mobile devices, and audio/video conferencing equipment
• Manage user accounts, permissions, and access within Active Directory and Azure Active Directory
• Install, configure, and support Windows 11, Microsoft 365, Teams, and other standard business applications
• Support and manage corporate mobile devices, including iPhones and iPads
• Maintain hardware inventory and assist with asset lifecycle management
• Coordinate with local IT vendors for equipment repairs and service requests
• Document technical procedures, troubleshooting guides, and knowledge base articles
• Ensure compliance with SOX requirements, IT security standards, and company policies
• Provide remote support to the Houston office and travel onsite quarterly as needed
• Collaborate with the Global IT Service Delivery team to support users across international offices during overlapping business hours
  
  

The Offer

You Will Receive The Following Benefits

• Competitive Base Salary
• Medical Insurance
• Dental Benefits
• Vision Benefits
• 401(k) Plan
• Paid Time Off
• Professional Development Opportunities
• Exposure to Enterprise Infrastructure and Global IT Operations
• Career Growth within an International Organization
  
  

Applicants must be authorized to work in the US on a full-time basis now and in the future.

Posted By: James Carmichael