What are the responsibilities and job description for the Help Desk / onsite position at Motion Recruitment?
A well-established company in Wilmington, DE is looking to bring on a Support Technician to join their IT support team. This is a full-time opportunity offering exposure to a wide range of technologies and direct interaction with end users. You'll be supporting Windows and Mac environments, Microsoft 365, and hardware/software troubleshooting in a fast-paced, team-oriented setting.
This is a great role for someone who’s passionate about technology and enjoys solving problems. You'll be the face of IT for internal users, providing hands-on support and working closely with senior engineers to grow your skillset. The company values work-life balance, offers on-the-job training, and encourages growth into more advanced roles over time. If you're looking to build a career in IT, this is a strong opportunity to get started and grow quickly.
Required Skills & Experience
Tech Breakdown
Posted By: Shawna Dunleavy
This is a great role for someone who’s passionate about technology and enjoys solving problems. You'll be the face of IT for internal users, providing hands-on support and working closely with senior engineers to grow your skillset. The company values work-life balance, offers on-the-job training, and encourages growth into more advanced roles over time. If you're looking to build a career in IT, this is a strong opportunity to get started and grow quickly.
Required Skills & Experience
- 1 year of experience in an IT support or helpdesk role
- Proficiency with Windows 10/11 and basic MacOS support
- Experience with Microsoft 365 applications (Outlook, Teams, SharePoint)
- Strong troubleshooting skills for hardware, printers, and peripherals
- Excellent communication and customer service skills
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Basic Active Directory knowledge (password resets, user provisioning)
- Exposure to endpoint management tools like Intune or SCCM
- Familiarity with networking basics (DNS, DHCP, VPN)
Tech Breakdown
- 60% Windows / Microsoft 365 Support
- 20% Hardware / Device Troubleshooting
- 20% Basic MacOS and Network Support
- 70% Hands-On Technical Support
- 10% Documentation and Ticketing
- 20% Team Collaboration and User Training
- Bonus eligible
- Medical, Dental, and Vision Insurance
- Vacation Time
- Stock Options
Posted By: Shawna Dunleavy
