What are the responsibilities and job description for the Help Desk Analyst position at Jobs via Dice?
Description
We are looking for a dedicated Help Desk Analyst to provide efficient technical support to employees in a Windows-based environment. This is a long-term contract position located in Coatesville, Pennsylvania, requiring a hands-on approach to troubleshooting and resolving hardware and software issues. The role involves working onsite five days a week with the possibility of hybrid flexibility after ramp-up.
Responsibilities:
Deliver first-line deskside and remote support to approximately 120 employees, including troubleshooting Windows-based systems and a small number of Mac devices.
Diagnose and resolve issues related to applications, desktops, laptops, and other hardware.
Utilize Intune to manage and deploy laptops and ensure proper setup.
Perform imaging of desktops and laptops, customizing images as needed to meet user requirements.
Maintain and track helpdesk tickets in the ticketing system, ensuring timely resolution of issues.
Support Active Directory by managing user permissions and access.
Install, configure, and repair desktop hardware and peripherals.
Provide guidance and training to users on basic technical issues and system functionalities.
Collaborate with team members to ensure consistent and high-quality support across the organization.
Requirements
Minimum of 2-3 years of experience in a technical support or help desk role.
Strong knowledge of troubleshooting techniques for Windows 10 systems and basic Mac support.
Proficiency in desktop imaging and customization processes.
Familiarity with Windows Intune for device management.
Experience with Active Directory for user access and permissions.
Solid understanding of desktop hardware and peripheral setup and maintenance.
Ability to work onsite five days a week in Coatesville, Pennsylvania.
Excellent communication and problem-solving skills to assist users effectively.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst to provide efficient technical support to employees in a Windows-based environment. This is a long-term contract position located in Coatesville, Pennsylvania, requiring a hands-on approach to troubleshooting and resolving hardware and software issues. The role involves working onsite five days a week with the possibility of hybrid flexibility after ramp-up.
Responsibilities:
Deliver first-line deskside and remote support to approximately 120 employees, including troubleshooting Windows-based systems and a small number of Mac devices.
Diagnose and resolve issues related to applications, desktops, laptops, and other hardware.
Utilize Intune to manage and deploy laptops and ensure proper setup.
Perform imaging of desktops and laptops, customizing images as needed to meet user requirements.
Maintain and track helpdesk tickets in the ticketing system, ensuring timely resolution of issues.
Support Active Directory by managing user permissions and access.
Install, configure, and repair desktop hardware and peripherals.
Provide guidance and training to users on basic technical issues and system functionalities.
Collaborate with team members to ensure consistent and high-quality support across the organization.
Requirements
Minimum of 2-3 years of experience in a technical support or help desk role.
Strong knowledge of troubleshooting techniques for Windows 10 systems and basic Mac support.
Proficiency in desktop imaging and customization processes.
Familiarity with Windows Intune for device management.
Experience with Active Directory for user access and permissions.
Solid understanding of desktop hardware and peripheral setup and maintenance.
Ability to work onsite five days a week in Coatesville, Pennsylvania.
Excellent communication and problem-solving skills to assist users effectively.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
