What are the responsibilities and job description for the Desktop Support Specialist position at Motion Recruitment?
Our client, a leader in Financial and Tax Software, is looking for someone to join their team as a Desktop Support Specialist in Mountain View, California.
This is a W2 contract position that is budgeted until December 2027
You will provide hands-on technical support for end users across hardware, software, and network environments. This role is responsible for troubleshooting issues, deploying new equipment, supporting enterprise applications, and ensuring a high level of customer service.
What You Will Be Doing
- Troubleshoot, repair, and replace desktop, laptop, and peripheral hardware.
- Deploy and configure new desktops, laptops, and workstations.
- Install, upgrade, and support Windows hardware and software.
- Provide Level 1 and Level 2 support for desktop, application, printing, email, connectivity, and remote access issues.
- Manage and resolve incidents through the IT support queue and ticketing system.
- Perform new hire setups, employee terminations, relocations, asset inventory, and equipment lifecycle management.
- Support remote imaging, automated updates, and endpoint maintenance.
- Apply desktop and server updates to maintain security and system performance.
- Document issues, resolutions, and technical procedures while maintaining strong customer communication.
- Escalate complex issues to the appropriate support teams when necessary.
Required Skills & Experience
- Technical degree or equivalent combination of education and related experience.
- Experience supporting Windows-based desktop and laptop environments.
- Strong troubleshooting skills across hardware, software, networking, and enterprise applications.
- Experience working with ticketing systems and IT service management processes.
- Excellent customer service and communication skills.
- Ability to prioritize multiple requests and manage workload effectively.
Salary : $30 - $38