What are the responsibilities and job description for the Customer Service Representative position at Motion Recruitment?
We are seeking a highly motivated individual with experience in distribution or manufacturing of tangible goods. Strong customer service and computer skills are required.
Contract Duration: 6 months
Required Skills & Experience
Daily Responsibilities
Contract Duration: 6 months
Required Skills & Experience
- Excellent communication and customer service skills are a must.
- Experience in distribution or manufacturing
- Ability to multitask, prioritize and work under pressure while ensuring that departmental metrics and industrial standards are maintained.
- Sound understanding of Microsoft Office applications, including Word, Excel, and Outlook. Ability to multitask within Microsoft Windows.
Daily Responsibilities
- Manage a high volume of emails and incoming calls from customers, ensuring that inquiries are responded to promptly, accurately, and professionally.
- Respond to customer inquiries regarding products, provide quotes and handle order entry.
- Place orders and provide order acknowledgements to customers in an efficient and effective manner, while ensuring sales targets are met.
- Work with third-party vendors to ensure that orders are processed and delivered on time, while meeting company standards.
- Start process for returns and exchanges, ensuring that the customer's needs are met, while maintaining standards and departmental metrics.
- Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business.
- Collaborate with cross-functional teams across the organization to drive continuous improvement and innovation.