What are the responsibilities and job description for the Case Specialist position at Motion Recruitment?
Come join our team. Our client is looking for a Case Specialist for a 2-month contract in Houston, TX 77061.
Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation.
Contract Duration: 2 Months What You Will Be Doing Daily Responsibilities
Posted By: Kenny Edgerton
Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation.
Contract Duration: 2 Months What You Will Be Doing Daily Responsibilities
- Assure that VIN number, paperwork, and other vehicle identification are prepared and verified.
- Meet with the customer and record complaint information.
- Perform data entry responsibilities for the department.
- Enter the arbitration into the AS400.
- Perform PSI calls and arbitration calls.
- Advise the customer of the Auction complaint policy and notify the manager and/or Arbitrator.
- Organize complaints by a numbering system and write a detailed complaint summary so that customer service personnel and mechanics understand the issue.
- Track sale day staffing.
- Coordinate internal and external lot communications.
- Investigate issues to determine if the item is subject to arbitration.
- Comply with National Auto Auction Association (NAAA) guidelines.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
- Perform other duties as assigned by management.
- May be required to work overtime (more than 40 hours per week) as business needs dictate.
Posted By: Kenny Edgerton