What are the responsibilities and job description for the Account Manager / Onsite NYC position at Motion Recruitment?
Customer Success & Account Management – B2B SaaS
Remote | Full-Time
Looking for a high-ownership role where you’ll manage a multi-million-dollar book of business end to end? We’re hiring a proactive, relationship-driven operator to lead customer success, drive expansion, and own renewals from kickoff to close.
What You’ll Do
Posted By: Henry Mills
Remote | Full-Time
Looking for a high-ownership role where you’ll manage a multi-million-dollar book of business end to end? We’re hiring a proactive, relationship-driven operator to lead customer success, drive expansion, and own renewals from kickoff to close.
What You’ll Do
- Own onboarding, activation, adoption, and renewal for a portfolio of high-value B2B SaaS accounts
- Drive fast time-to-value and long-term retention through strong implementation and stakeholder alignment
- Lead QBRs, build executive relationships, and surface expansion opportunities across accounts
- Manage a rolling pipeline of renewals and upsells, handling everything from proposal to procurement
- Collaborate cross-functionally with Sales, Product, and Engineering to close gaps and unlock growth
- Codify repeatable playbooks as we scale
- 2 years in Customer Success, Account Management, or related client-facing SaaS roles
- Proven track record growing and retaining large accounts
- Strong commercial instincts: comfortable with pricing, upsells, negotiations, and forecasting
- Effective communicator with strong project management and stakeholder alignment skills
- Bonus if you’ve worked in regtech, compliance, or financial services—or have startup experience
- 401k with 6% match
- Company offsites (2–4x/year, destination Airbnb-style)
- Health, dental, vision insurance
- Quick intro call
- Culture and values deep dive
- Team interview
- Reference check
Posted By: Henry Mills