Technology Support

Windows Support / Technical Support / Help Desk

Location: Atlanta / East Point
Type: Contract (Long-Term)
Overview
Our well-established client in the education sector is seeking a skilled Technical Support Analyst for a long-term contract engagement. This is a dynamic, multi-site support role requiring strong troubleshooting skills, excellent communication, and a service-oriented mindset. You will play a key role in ensuring the smooth operation of hardware, software, and instructional technology systems across multiple campuses.
Key Responsibilities

• Provide hands-on technical support to end users, resolving hardware, software, network, and instructional technology issues
• Manage service requests using the internal ticketing system, ensuring compliance with SLAs for response and resolution times
• Communicate effectively with the service desk and technical support coordinators regarding incident status and planned IT initiatives (e.g., online testing)
• Assist with routine maintenance and on-site network-related repairs in coordination with the service desk
• Maintain accurate network documentation, including LAN wiring diagrams, closet equipment configurations, and drop identifications
• Set up and configure new hardware, workstations, and print stations, and ensure correct printer assignments
• Track and manage hardware inventory, including deployments, repairs, and end-of-year procedures

Required Qualifications

• Minimum of 5 years of IT support experience in an enterprise environment
• Strong knowledge of Windows 10/11 in a managed computing environment
• Hands-on experience with Office 365, desktops, laptops, tablets, smartphones, and common peripherals (printers, projectors, scanners, smart boards, etc.)
• Familiarity with IT support tools such as Active Directory, Remedy, LANDesk, or similar systems
• Imaging experience is required; SCCM knowledge is strongly preferred
• CompTIA A certification is required, or the candidate must be willing and able to obtain A certification within a specified timeframe after starting the role

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