Information Technology Support Analyst

IT Support Technician (Desktop & Mobile Device Support)

Location: Gilbert, AZ (Onsite)

Type: Short Term Contract

Hourly Rate: $28/hour

Overview:

We are seeking a hands-on IT Support Technician to provide desktop and mobile device support for our office in Gilbert, AZ. This role is responsible for preparing, configuring, and provisioning new equipment for employees, ensuring a smooth onboarding experience. You'll work closely with IT team members to manage access, perform device imaging, and maintain a high standard of technical support within a fast-paced environment.

Key Responsibilities:

• Configure, image, and provision desktops, laptops, and mobile devices for new hires
• Perform user account setup and access management across internal systems
• Troubleshoot hardware and software issues for end users onsite
• Manage and maintain IT inventory, ensuring accurate tracking of assets
• Support device imaging and deployment processes using established tools and workflows
• Collaborate with IT team members to continuously improve setup and support efficiency
• Ensure adherence to company security and compliance policies

Qualifications:

• 1-3 years of hands-on desktop and mobile device support experience
• Strong knowledge of Windows, macOS, and common mobile operating systems
• Familiarity with imaging tools and standard device provisioning workflows
• Experience with Active Directory, user account management, and access controls
• Excellent communication and customer service skills
• Ability to work fully onsite in Gilbert, AZ

Benefits:

At Ledgent Technology, we prioritize our contractors, whom we proudly call Ambassadors. Our commitment to you is demonstrated through a comprehensive benefits program that stands out in the temporary staffing industry. We annually review and update our vendor relationships to ensure we provide the most cost-effective benefits options. Our Ambassadors are eligible for a wide range of benefits, including:

• Minimum Essential Coverage (MEC) Plan
• Basic and enhanced hospital indemnity plans
• Dental and vision coverage
• Accident and critical illness plans
• Term life insurance
• Short-term disability plan
• Direct deposit/pay card options
• Credit union membership
• Employee discount clubs
• Referral bonuses
• Training and coaching
• Specialized recognition programs

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.