D&T Help Desk Analyst

Job Title: D&T Help Desk Analyst
Job Location: TX (Remote)
Job Duration: 12 Months (Possibility of Conversion)
Work Schedule

• Monday - Friday
• 7:00 AM - 4:00 PM CST

Position Overview
The D&T Help Desk Analyst provides first-level technical support by assisting users with software, login, email, Office 365, mobile device, and other technical issues. This is a customer service-focused role that requires strong troubleshooting skills and the ability to guide users through technical solutions.
Typical Responsibilities

• Handle approximately 30-40 service calls per day.
• Provide technical support for software-related issues.
• Troubleshoot login and account access issues.
• Resolve Microsoft Office 365-related problems.
• Assist users with email support.
• Support mobile device issues.
• Deliver exceptional customer service while resolving technical concerns.
• Walk users through troubleshooting steps to resolve issues.

Required Experience

• 2 years of Help Desk or Technical Support experience.

Education

• High School Diploma or GED.

Required Technical Skills

• Help Desk technical support experience.
• Troubleshooting technical issues.
• Microsoft Office 365 Suite.
• Email support.
• Login and account troubleshooting.

Nice-to-Have Skills

• Multi-Factor Authentication (MFA) experience.
• Desktop support experience.
• Knowledge of computer troubleshooting.
• iOS experience.

Soft Skills

• Excellent customer service skills.
• Strong communication skills.
• Ability to guide users through troubleshooting step-by-step.

Certifications

• None required.

Work Environment

• Customer service-focused role.
• Call center environment.
• Primarily independent work with team support available as needed.

Conversion Opportunity

• Potential for full-time conversion based on headcount approval.

Interview Process

1. Culture Interview (Microsoft Teams)
2. Technical Interview (Microsoft Teams)