Client Boarding Specialist -Payment/Merchant Services

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Client Onboarding- Payment/Merchant Services in Irving, TX Or Des Moines IA or Charlotte NC (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Client Onboarding Specialist – Payment/Merchant Services

Location, Irving TX or Des Moines IA

Term: starting at 6 months with extensions or fulltime conversion

The Merchant Services Operations Group is seeking a Quality Control & Account Boarding Specialist to support onboarding operations, add locations, regulatory support, and contract management. This role will focus on data entry, account boarding, quality control, and peer review, ensuring accuracy and compliance in the account setup process.

With account boarding ramping up, we need detail-oriented, fast learners who can adapt quickly and help implement a 100% Quality Control (QC) process for Add Locations Work. The Executive Director is moving fast on interviews, so this is a great opportunity for candidates looking for a contract-to-hire position with strong conversion potential.

Key Responsibilities:

• Perform data entry, account boarding, and quality control checks for new merchant accounts.
• Conduct peer reviews to ensure accuracy and adherence to regulatory and compliance requirements.
• Help develop and implement the 100% QC process for Add Locations Work to improve accuracy and cycle times.
• Communicate to peers to ensure understanding of errors and proper process for remediation
• Monitor account boarding workflows and recommend process improvements to enhance speed and accuracy.
• Work closely with leadership to provide updates on quality trends, escalations, and headcount discussions.

Qualifications:

• Experience in merchant services, payments, or financial services account boarding.
• Strong background in data entry, quality control, and peer review.
• High degree of professionalism with strong communication skills
• Detail-oriented with excellent problem-solving and process improvement skills.
• Ability to work under tight deadlines in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with account boarding systems a plus.

Why Join Us?

• Fast-track hiring process – interviews happening immediately!
• Strong potential for permanent placement (contract-to-hire).
• Opportunity to shape and improve account boarding processes within a leading Merchant Services Operations team.
• Work closely with leadership in a high-visibility role.