What are the responsibilities and job description for the Inside Sales Specialist position at Motion & Control Enterprises?
POSITION SUMMARY
The Inside Sales Representative is responsible for developing new leads, communicating with customers and vendors, understating their needs and ensuring a smooth sales process. The Inside Sales Representative must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects, and closing sales.
ESSENTIAL DUTIES
- Understand customer needs and requirements.
- Route qualified opportunities to the appropriate sales executives for further development and closure.
- Research accounts, identify key players and generate interest.
- Customer retention focused through a proactive touch model
- Partner with Marketing to support lead and demand generation
- Partner with Outside Sales to support large customers and lead generation
- Partner with Customer Experience to support quote conversion.
- Responsible for warehouse inventory management including frequent counts, reordering and maintaining of adequate inventory levels.
- Check-in incoming freight and parcel truck deliveries.
- Pull and pack parts/orders per customer request.
- Daily work in ERP system generating quotes, purchase orders, and customer orders to include follow up calls and electronic communications with vendors and customers.
- Generation of shipping labels for various carriers.
REQUIRED SKILLS/ABILITIES
- High School Diploma or beyond
- 3 years of sales, sales development, and/or account management experience
- Microsoft Office proficiency (including Outlook, Excel, etc.), ERP Systems, CRM Knowledge
- Comfortable working fluidly across personal and digital communications channels.
- 5 years of customer success or customer service experience
- Knowledge of fluid power systems
- Fluid power systems training/certifications
- Knowledge of the MRO (maintenance, repair, and operations) industry
- Ability to multitask, prioritize responsibilities, and effectively manage time in a fast-paced environment.
- Strong phone presence
- Excellent verbal and written communication skills
- Strong listening and presentation skills
- Strong organization skills
BENEFITS
Along with competitive compensation and career advancement opportunities, we offer a comprehensive total rewards package. Qualifying employees receive:
- Medical, dental, and vision coverage.
- Company paid life and AD&D coverage.
- Company paid short- and long-term disability coverage.
- Voluntary benefit products.
- 401(k) retirement savings plan with a generous company match.
- Generous PTO allowances and paid holidays.
- Tuition reimbursement.
- Parental Leave