What are the responsibilities and job description for the Guest Service Representative position at Motel 6 / Studio 6?
Job Overview:
We are seeking a Guest Service Agent to join our team at a prestigious resort. The ideal candidate will have a passion for hospitality and providing exceptional guest experiences.
Responsibilities:
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out processes
- Handle guest inquiries and provide information about resort amenities and local attractions
- Process reservations and manage room assignments
- Address guest concerns and resolve issues promptly and professionally
- Coordinate with other departments to ensure guest satisfaction
- Perform night audit duties as needed
Requirements:
- Previous experience in hospitality, preferably in a hotel or resort setting
- Proficiency in using phone systems and front desk software
- Strong communication and interpersonal skills
- Ability to speak multiple languages is a plus
- Knowledge of hotel management practices
- Excellent guest relations skills
- Flexibility to work varying shifts, including nights and weekends
Join our team and be part of creating memorable experiences for our guests!
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $14 - $15