Job Description and Summary
Serves as gatehouse and patrol security office for Moss Creek. Ensures all programs and services are conducted and fulfilled in a manner consistent with the goals and objectives of Moss Creek Owners Association. Responsible for the protection, safeguarding and security of assets, personnel, customers and all visitors.
Duties and Responsibilities - include the following but other duties may be assigned.
- Ensures procedural rules and regulations, ensuring the personal safety of staff, members, visitors and property.
- Maintains security and safety for assigned areas.
- Maintains working knowledge of the locations of various departments, buildings, access routes and admitting requirements.
- Operates and monitors security control panels, alarms and related security equipment to provide area and visitor surveillance.
- Greets each guest entering property
- Checks decals of persons entering property, denying entry to persons who cannot show either proper identification or cause for being admitted. Explains rules and regulations.
- Answers radio calls and responds to routine incidents; secures and protects the scene of civil, criminal or unusual incidents.
- Calls police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
- Answers telephone calls, obtaining and entering pass information, answering questions, providing information during business and non-business hours.
- Submits incident reports. Logs daily activities and irregularities such as equipment of property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Assists in the evacuation of building or areas during emergency situations.
- Performs special assignment such as Member gatherings, parties; maintaining crowd control, provides direction, directs traffic, etc.
- Acts as information resource to Members, guests and visitors.
- Issues decals to Members, LTR's Staff & Contractors.
- Collects and accounts for contractor revenue.
Position Specific Skills and Qualifications
Strong interpersonal and problem-solving abilities. Highly responsible & reliable.Ability to work well under pressure in an ever-changing environment.A highly participative management style; use a "hands-on" approach prioritizing morale and spirit; exhibits the drive, desire and experience to consistently motivate team members to work together to achieve excellence.Present a positive, professional image and visible leadership skills.Ability to make good decisions and enforce company policies in accordance with applicable regulations and procedures. Must be able to rely on extensive experience and judgment to plan and accomplish goals.Position will be required to work a varied schedule that includes evenings, nights, and weekends. You are part of a team who will ensure you have support and the ability to cover your time off.All Staff General Duties
Represent and execute as part of all duties MCOA's core values.Ability to work cohesively as part of a team.Demonstrate professional conduct with all colleagues, with the ability to remain calm in stressful situations.Ability to focus attention on needs the needs of membership, always remaining calm and courteous.Come to work in appropriate uniform, with proper grooming adhering to all appearance / grooming standards.Come to work as scheduled and arrive at your work area prepared for the day's duties.Maintain a clean and organized work area.Attend all meetings as scheduled.Maintain a friendly and cooperative attitude toward your fellow staff members and guests.Report unsafe conditions to mgmt. Fill out maintenance requests to rectify conditions.Maintain and adhere to service standards.Be informed about all policy, procedures, and communication as outlined in the employee handbook.Enjoy your work.General Skills and Qualifications
Ability to prioritize and organize work assignments.Ability to be clear thinker, analyze and resolve problems exercising good judgement.Ability to focus attention to details.Ability to remain calm and courteous with demanding / difficult guests / employees and / or situations.Ability to provide clear and pleasant communication in English using proper grammar.Ability to ascertain guest needs and comply with such to ensure guest satisfaction.Ability to understand member inquiries and provide immediate and appropriate responses.Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to write routine reports and correspondence.Ability to speak effectively before groups of members or employees of organization.Physical Requirements :
Capable of working extended hours, to include weekends and holidays as necessary.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities.Position involves sitting, standing, stopping, kneeling, bending, pushing, shoving, lifting, carrying and moving objects regularly up to 10 pounds, frequently up to 25 pounds and occasionally more than 50 pounds.Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.Must be able to transport oneself throughout the property. Must have a valid state drivers license.Environmental Requirements :
Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays.Must be able to remain focused and work effectively, efficiently and cheerfully under such circumstances.For safety reasons, must remain alert to working conditions and aware of safety. Health and environmental concerns.Must be able to work effectively in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.The position will alternate between working indoors in a controlled climate and with proper lighting to an outdoors setting with variable climate and lighting.Education and / or Experience
High school graduate or equivalent requiredMust be able to obtain SLED license.Must be able to follow detailed procedures, exercise good judgement and initiative, and have excellent communication and interpersonal skills.Must be able to work independent of supervision.Able to work a shift pattern, working evenings and weekends and be flexible with working hours to provide shift covers.Proven discretion, confidentiality, and reliabilityFirst Aid / CPR / AED Certification preferred (training provided)Additional Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, proportions, percentages, sales and cost percentages.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Other Skills and Abilities
Three years minimum security management, training and customer service background.
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