Human Resources Generalist

About Moss Consulting HR Services

Moss Consulting HR Services is the outsourced HR department for growing businesses. Small and mid-sized companies across the country trust us to provide fractional HR, payroll, benefits, recruiting, and compliance support — giving their teams the depth of an experienced HR department without the overhead of building one in-house. Our clients’ employees get real HR people who show up, answer the phone, and actually care. That’s what we’re built on.

The Role

We’re hiring a bilingual HR Generalist to join client support teams in the Nashville market. This is a hands-on, people-facing role. You’ll be assigned to client teams and work directly under the direction of an HR Manager, helping deliver day-to-day HR support to the employees and managers at our client companies.

You’ll be resolving HR support tickets, supporting open enrollment, assisting with HR Integrity Checks, and serving as a trusted, approachable presence for the employees we serve. A big part of what makes this role unique is the bilingual component: you’ll provide real-time verbal and written Spanish-to-English interpretation and HR support, bridging communication gaps that many small businesses don’t know how to solve.

This position is primarily remote today. As we grow our client base in Nashville, you’ll increasingly work on-site at client offices — so comfort with in-person, employee-facing work is important.

What You’ll Do

• Execute day-to-day HR tasks as directed by the HR Manager on each assigned client team
• Monitor and resolve incoming HR support tickets, meeting response SLAs
• Be on-site at client offices to support employees in person as the Nashville client base grows
• Answer incoming HR support calls from employees and triage issues appropriately
• Support open enrollment processes, including employee communication and documentation
• Assist HR Managers in conducting HR Integrity Checks across assigned clients
• Provide bilingual (English/Spanish) interpretation and HR support — written and verbal — for employees and team members
• Track open action items, monitor ticket queues, and follow up to ensure nothing falls through the cracks
• Escalate complex or sensitive HR issues to the HR Manager promptly and appropriately
• Stay informed about each client’s business context and flag anything relevant to the HR Manager

What We’re Looking For

• Bilingual fluency in English and Spanish — written and verbal — required
• 2 years of HR Generalist, HR Coordinator, or HR support experience
• Comfortable working on-site at client locations and engaging directly with employees at all levels
• Organized, reliable, and detail-oriented — you take ticket queues and follow-up seriously
• Strong interpersonal skills; employees should feel comfortable coming to you with sensitive matters
• Ability to work across multiple client teams and shift priorities as needed
• Familiarity with HR fundamentals: employee relations, benefits, onboarding/offboarding, and basic compliance
• PHR, SHRM-CP, or equivalent preferred but not required

Compensation & Growth

Starting pay: $19.00/hr

• Eligible for $25.00/hr at 90 days (performance-based)
• Eligible for $27.00/hr at 6 months (performance-based)
• Eligible for $29.00/hr at 1 year (performance-based)
• Eligible for $31.00/hr at 2 years (performance-based)

All raises are performance-based — the timelines above are minimum eligibility windows, not automatic steps. All Moss Consulting employees are paid hourly. A company laptop is provided. Moss does not currently offer PTO or benefits, but both programs are in development. When implemented, this position will be eligible for both.

Career Path

This role is designed as an onramp into a HR Manager role. After 6 months as an HR Generalist, you become eligible to enter Moss Consulting’s HR Manager in Training program — a direct path toward leading your own client accounts. There’s no pressure to move up; you’re equally welcome to stay in the Generalist role as long as you’d like. But if you’re looking to build a real HR career, the door is open.

If you’re an HR professional who leads with empathy, drives outcomes through challenges, communicates in two languages, and wants to be the person employees are genuinely glad to see walk through the door — we’d love to hear from you.