What are the responsibilities and job description for the Customer Service Specialist position at Mosaic?
Description
Mosaic is a different kind of interiors distributor, delivering a unique approach to meet the imaginative needs of a new generation of builders and remodelers. Providing exceptional customer service and a wide array of products, we pride ourselves on our unique selections, creative designs, and optimum solutions. Offering custom cabinetry, plumbing, lighting, and a variety of tile, stone, and flooring, Mosaic partners with leading national and international suppliers to ensure that our customers receive the very best in options to fit all budgets and tastes.
Headquartered in Chantilly, VA, Mosaic occupies a broad geographic footprint with nine locations across Virginia, Maryland, and North Carolina as well as a Central Servicing Center and Warehouse located in Doswell, VA. Each of our Design Centers houses state-of-the-art showrooms, dedicated contractor sales counters, and on-site, fully stocked warehouses.
We are seeking a detail-oriented Customer Service Specialist to oversee assigned customer accounts and deliver a tailored service experience based on each account’s specific requirements. This is a fast-paced, primarily email-based role requiring strong problem-solving skills and the ability to prioritize competing demands.
This is not a Sales Position.
Requirements
What You’ll Do
Mosaic is a different kind of interiors distributor, delivering a unique approach to meet the imaginative needs of a new generation of builders and remodelers. Providing exceptional customer service and a wide array of products, we pride ourselves on our unique selections, creative designs, and optimum solutions. Offering custom cabinetry, plumbing, lighting, and a variety of tile, stone, and flooring, Mosaic partners with leading national and international suppliers to ensure that our customers receive the very best in options to fit all budgets and tastes.
Headquartered in Chantilly, VA, Mosaic occupies a broad geographic footprint with nine locations across Virginia, Maryland, and North Carolina as well as a Central Servicing Center and Warehouse located in Doswell, VA. Each of our Design Centers houses state-of-the-art showrooms, dedicated contractor sales counters, and on-site, fully stocked warehouses.
We are seeking a detail-oriented Customer Service Specialist to oversee assigned customer accounts and deliver a tailored service experience based on each account’s specific requirements. This is a fast-paced, primarily email-based role requiring strong problem-solving skills and the ability to prioritize competing demands.
This is not a Sales Position.
Requirements
What You’ll Do
- Work with assigned accounts and respond to customer requests based on unique preferences and requirements.
- Prioritize workflow around delivery schedules and requested delivery times.
- Track, follow up, and ensure timely resolution of all requests.
- Collaborate with management to provide accurate customer responses.
- Process orders, changes, and returns with precision.
- 5 years of customer service experience (non-retail).
- Strong attention to detail, organization, and follow-through.
- Proven problem-solving skills and situational awareness.
- Proactive, adaptable, and able to pivot as priorities shift.
- Strong written communication skills.
- Competitive pay full benefits (Medical, Dental, Vision).
- Paid holidays (including your birthday!) and vacation.
- 401K with company match, life insurance, disability coverage.
- Employee product discounts.
- 4-week hands-on training program conducted in Chantilly and at one of our other Northern Virginia Design Center locations.