What are the responsibilities and job description for the PT Shelter Advocate position at Mosaic Family Services?
ABOUT MOSAIC FAMILY SERVICES
Mosaic is a safe haven for survivors of human rights abuses, including human trafficking and domestic violence. Mosaic Family Services transforms, empowers, and rebuilds our clients’ lives through culturally competent services.
Summary
The Shelter Advocate is essential to the residents’ shelter experience, growth, and community living. The Shelter Advocate is responsible for providing advocacy, information, referrals, and related support and assistance to Mosaic House residents.
Essential Functions & Responsibilities
- Understand the fundamentals of Trauma-Informed Care, Culturally Responsive Services, Voluntary Services, and other approaches that align with Mosaic and mission.
- Answer the 24-hr hotline and screen calls for program admission and provide appropriate referrals and information for callers (victims and non-victims).
- Create a safe and welcoming environment for residents by greeting residents, responding to resident request(s), and ensuring residents are provided with high-quality emotional support.
- Complete intakes and orientation to all residents and ensure their initial needs are met as well as reviewing the shelter handbook
- Implement procedures to ensure the safety of the building including but not limited to: camera system, interior and exterior areas, and includes communicating maintenance issues as needed.
- Encouraging, and supporting resident participation in program services, shelter guidelines, and policies and procedures.
- Maintain proper client and program documentation: communication logs, schedules, volunteer sign in/out sheets, confidentiality forms, and daily case notes, etc.
- To ensure 24/7 coverage, Shelter Advocate will be on time for their scheduled shift and complete their entire shift without leaving the premises.
- To ensure cleanliness and order of the shelter, Advocate will restock interior storage as needed and maintain order and sanitation to direct workspaces and common areas as needed.
- Maintain applicable knowledge of Mosaic Family Services’ policies and procedures.
- Attend staff and agency meetings and events.
- Provide interpretation and translation services as applicable and as needed.
- Assist with other duties as assigned by Supervisor or their designee.
Qualifications and Skills
Required
- Minimum of high school, GED, or 2 years of equivalent work experience in a related field
- Valid State Driver’s License and reliable transportation.
- Desire to assist survivors of family violence and/or human trafficking, and/or underserved populations.
- Ability to climb steps and lift occasional bulky items such as donations, large containers, household goods, and laundry.
- Ability to respect and adapt to differences in perspective, backgrounds, beliefs, and needs.
- Ability to prioritize tasks, above average skills in time management, and adaptability to crisis and unplanned situations.
- Attentive to detail, demonstrate emotional maturity, flexible in management of responsibilities, ability to work independently, and creative problem-solving to meet needs of residents.
- Ability to engage with children in an age appropriate and developmentally appropriate manner
- Work hours as scheduled on time for adequate shift change and coverage.
- Must be able to be reached, respond to all requests for coverage, and be willing to provide contact information.
- CPR and First Aid Certification (or ability to obtain with established timeframe).
Preferred
- Degree in Social Work, social service, child development, youth, and/or related field
- Experience working with survivors of family violence and human trafficking, underserved populations, and/or individuals with shared or lived experience.
Mosaic Family Services is an equal opportunity employer and considers all qualified applicants without regard to race, age, gender, gender identity, sexual orientation, religion, national origin, disability, marital status, veteran status or another other characteristic protected by applicable federal, state, or local laws.
Pay: From $19.23 per hour
Expected hours: 16.0 per week
Benefits:
- Paid time off
Application Question(s):
- Are you able to climb steps, lift occasional bulky items such as donations, large containers, household goods, and laundry?
Experience:
- domestic violence assistance and advocacy: 2 years (Required)
Ability to Commute:
- Dallas, TX 75211 (Required)
Work Location: In person
Salary : $19