VP, Account Management

About Mosai

Mosai™ is the intelligent care coordination platform that brings together the fragmented pieces of healthcare into a clear, connected picture. Like a mosaic, our platform unites data, people, and processes so providers can make better decisions, coordinate care in real time, and deliver improved outcomes. With Mosai, home-based care organizations can thrive in value-based care while giving every patient the right care, in the right place, at the right time. Learn more at https://www.mosai.com/

Position Summary

The VP of Account Management is responsible for driving Net Revenue Retention (NRR) through expansion and renewals across Mosai’s customer base. This leader manages and develops a team of Account Managers (Enterprise and SMB), ensuring disciplined execution of the Expand and Renew motions.

This role owns the strategy, execution, and performance of the post-sale commercial organization, partnering closely with Customer Success to turn value realization into sustained growth.

Job Duties

• Revenue & Growth Leadership
• Own Net Revenue Retention (NRR), Gross Retention (GRR), and Expansion ARR targets
• Build and execute account growth strategies across segments (Enterprise and SMB)
• Ensure consistent expansion pipeline creation well ahead of renewal cycles
• Drive multi-product adoption and platform expansion across accounts
• Drive a disciplined, value-based renewal process
• Team Leadership & Development
• Lead, coach, and develop a team of 5 Account Managers
• Establish clear performance expectations, territory/account coverage, and quotas
• Drive accountability through regular pipeline, forecast, and deal reviews
• Hire and onboard top talent aligned to Mosai’s GTM model
• Cross-Functional Orchestration
• Partner with Customer Success to ensure strong adoption and value realization
• Align with Clinical Services to support complex expansion opportunities
• Collaborate with RevOps on forecasting, segmentation, and process discipline
• Work with Sales Leadership to ensure clean AE → AM handoffs
• Operational Rigor
• Enforce Salesforce hygiene, stage discipline, and forecast accuracy
• Establish consistent account planning and whitespace analysis processes
• Track and improve key metrics (NRR, expansion pipeline, adoption signals)
• Implement scalable processes across Enterprise and SMB motions
• All other job-related duties as assigned
  

Minimum Requirements

• 8–15 years of SaaS sales/account management experience
• 5 years of leadership experience managing quota-carrying teams
• Proven track record of driving NRR and expansion growth
• Experience selling into home-based healthcare, the broader healthcare industry, or health technology organizations is strongly preferred
• Comfortable operating in regulated industries and in private equity–backed or high-growth environments, with a data-driven and cross-functional leadership style
• Strong analytical, operational, and forecasting capabilities
• Experience managing both enterprise and scaled (SMB) motions
  
  

Work Environment

• This role is preferred to be based in Nashville or Jacksonville, near Mosai's offices, though remote candidates will be considered. Quarterly travel is required for sales team meetings and trainings.
• Travel required to clients, conferences, and prospects as needed.
  
  

Physical Demands of Our Work Environment

• This position uses a computer and other office equipment as needed to perform duties. The in-office noise level in the work environment is typical of that of an office. Frequent interruptions may be encountered throughout the workday.
• The employee is required to either stand or sit, talk and hear frequently required to use repetitive keying or hand motions.
• The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  

Mosai is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status, If you are unable to submit an application because of a incompatible assistive technology or disability, please contact us at careers@mosai.com. We will make every effort to respond to your request for disability assistance as soon as possible.

Mosai is an E-verify employer. Your eligibility to work in the United States will be verified through the E-verify system if you apply and are selected for a position.