SOC Technician (8881)

Job Description

Position Title: SOC Technician

Location: Petersburg, VA

Position Status: 5-month contract to permanent

Schedule

• 1 HIRE =
• Week 1 – Sun - Tues 6:00AM-6:30PM
• Week 2 – Sun - Wed 6:00AM-6:30PM
• 1 HIRE:
• Week 1 – Wed - Sat 6:00AM-6:30PM
• Week 2 – Thurs - Sat 6:00AM-6:30PM
  

Our client is seeking SOC Technicians to join our Service Operations Center (SOC) in Petersburg, Virginia.

Responsibilities

• Answer incoming service/technician calls
• Manage service tickets and follow ups with customers
• Communicate with customers verbally and via email
• Review, compile, and analyze data
• Understand Elite customer contracts
• Identify and request materials for service technicians
• Complete processes for bill of materials, invoicing, and quality checks
• Provide initial troubleshooting support related to software, desktops, servers, network devices, and security and CCTV camera systems
• Perform other duties as assigned
  
  

Minimum Qualifications:

• Troubleshooting skills and ability to fully resolve issues
• Strong organizational skills and the ability to communicate effectively
• Ability to multitask and manage requests with short turnaround times
• Have used a major ticketing system to manage support incidents
• Helpdesk experience supporting customers or employees in an IT role
• Experience working with vendors and help lines resolving issues
• One or more industry recognized certifications or equivalent formal training/education
• Basic remote troubleshooting, monitoring, and diagnostic tools
• Basic computer, hardware, and software support
  
  

Physical Requirements

• Must be able to sit for prolonged periods of time
• Must be able to stand, walk, and bend
  
  

Additional Requirements:

• Must possess and maintain a satisfactory background record
  
  

ATTENTION: Beware of recruitment fraud! Morton Consulting LLC does not conduct interviews via messaging apps and will never request sensitive personal / financial data nor any financial payments during or as part of our hiring process.

About Our Client: Our client is an Equal Opportunity Employer and maintains a drug-free workplace by both policy and practice. Applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, or the presence of a non-job-related medical condition. Employment and personnel practices conform to all applicable federal, state, and local laws and regulations regarding non-discrimination. While the Company is committed to following this principle in every facet of employment, all employees share in the responsibility to promote and foster a favorable work environment.