Corporate IT Service Desk Specialist

Job Details

Description

Make the change and be the difference. Take ownership at MCB!

Established in 1960 with just one location in Morton, IL, Morton Community Bank (MCB) has grown to over 550 employees, 50 branch locations and over $5 billion in assets! We pride ourselves on our dedicated service to our customers and our communities, while placing much value on our internal assets, our employees. Each MCB employee OWNS a portion of the bank with our ESOP (Employee Stock Ownership Plan). The ESOP has proven to be a substantial benefit to employees upon retirement.

Pay or shift range: $23.01 USD to $27.49 USD

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Enjoy the Benefits of working at MCB!

Medical, Dental, Vision, Short-Term Disability, HSA, FSA, 401k.

Life and AD&D Insurances and Long-Term Disability, Vacation Days, Personal Days, and Paid Holidays.

Job Summary

Responsibilities include assisting in the installation, maintenance, and general support of systems. Assisting users with questions or problems. May help perform system backups and recovery. Familiarity with standard concepts, practices, and procedures within the Information Technology field. Maintain a high level of security for end user compute devices, printers and installed software. Assist other IT department team members as needed. A certain degree of creativity and latitude is required.

Essential Duties & Responsibilities

• IT Service Desk Specialist
• Perform work related to service desk tickets and calls. All work being documented in the service desk application and completed within established SLA’s.
• Ensuring end user compute devices and printers are properly configured, stable and secure.
• Install authorized and licensed software as needed and according to procedures.
• Perform hardware upgrades as needed and according to procedures.
• Perform operating system imaging as needed.
• Assist other IT department team members as needed.
• Perform on-site service calls to Bank branch locations to assist users, work with vendors or replace/upgrade equipment.
• Keep all technology inventory up to date and accurate.
• Maintain department procedures.
• Other duties as assigned.
  
  

Supervisory Requirements

Personnel Management: This position has no supervisory responsibilities.

Process Management:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The physical activities of this position may include climbing, reaching, standing, lifting, talking, hearing and performing repetitive motions.
• Medium exertion: exerting up to 50 pounds of force occasionally, and or up to 20 pounds of force frequently, and or up to 10 pounds of force constantly to move objects.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal.
  
  

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.
• Employees, who work 7 ½ continuous hours or more, must take a 30 minute uninterrupted lunch break no later than 5 hours after beginning their work day
• Flexible work schedules, occasional early morning, evening and weekend work
• Reliable personal vehicle (car or truck), at which mileage will be paid, to transport equipment/documents securely and safely to the outlying locations.
  
  

Education And Qualifications

Essential:

• High school education or equivalent.
• Excellent communication and customer service skills
• Understanding of how to triage and escalate technology issues.
• Ability to diagnose problems and take appropriate corrective action when problems arise.
• Ability to accept direction from several layers of the organization.
• Self-motivated towards training and learning.
• High standard to achieve perfection in the working environment.
• Ability to handle stressful situations calmly and accurately, in a timely manner.
• BSA and other Bank related training through BAI is required annually.
  
  

Desirable:

• Associate degree in computer science
  
  

Experience

Essential:

• Basic Computer Skills.
• Experience with Microsoft Windows Operating Systems and Microsoft Office applications.
• Basic knowledge of software installs and troubleshooting.
• Basic hardware troubleshooting skills.
• One (1) year of service/help desk experience or a combination of customer service experience and technology education
  
  

Desirable:

• Experience with Information Technology work within a Banking environment.
  
  

Licenses and Certifications

Essential:

• Valid Driver’s License
  
  

Desirable:

This job description is not an employment contract, implied or otherwise; therefore, employment relationship remains "at-will."