Loan Officer Assistant

Loan Officer Assistant

Mortgo Lending | Birmingham, MI | Full-Time | On-Site / Hybrid

Company Description

Mortgo Lending provides personalized mortgage solutions to individuals, families, and real estate investors, focusing on clear communication, attention to detail, and exceptional customer service. We offer a wide range of financing options, including home purchase loans, mortgage refinancing, investment property loans, DSCR loans, cash-out refinancing, and conventional and government-backed loans.

At Mortgo Lending, we are committed to making the lending process straightforward and transparent, guiding clients from application through closing. Our team focuses on understanding each borrower's unique needs and providing competitive, tailored mortgage solutions.

Role Description

Mortgo Lending is seeking a motivated, organized, and people-oriented Loan Officer Assistant to join our team in Birmingham, Michigan. This is a full-time position with on-site and potential hybrid work options.

In this role, you will support Loan Officers throughout the mortgage process by communicating with clients, collecting documentation, organizing loan files, updating information, and helping ensure a smooth experience from application through closing.

Sales experience is required, and customer service experience is highly valued. You do not need prior mortgage experience to apply. We welcome candidates with strong sales backgrounds who enjoy building relationships, communicating with clients, and helping people find solutions. We provide opportunities to learn the mortgage industry and develop the skills needed to succeed.

Key Responsibilities

• Assist Loan Officers with daily activities and support the mortgage application process.
• Communicate professionally with borrowers, real estate agents, and other industry partners.
• Collect, organize, and review borrower documents for completeness and accuracy.
• Update loan files and enter information into loan origination systems.
• Follow up with clients to obtain outstanding documents and information.
• Track loan milestones, deadlines, and outstanding conditions.
• Coordinate with processing and underwriting teams to help move loans toward closing.
• Provide timely updates and excellent customer service throughout the loan process.
• Maintain accurate records and follow company policies and applicable lending regulations.
• Learn mortgage products, lending guidelines, and industry procedures through hands-on training.

Qualifications

• Previous sales experience is required.
• Strong communication, interpersonal, and relationship-building skills.
• Customer service experience is a plus.
• A positive attitude, willingness to learn, and desire to grow professionally.
• Excellent organizational skills and attention to detail.
• Ability to multitask, follow up consistently, and work in a fast-paced environment.
• Comfortable using computers, email, and common office software.
• Professional phone etiquette and the ability to build trust with clients.
• Previous mortgage, banking, or financial services experience is preferred but not required.
• High school diploma or equivalent required.

Why Join Mortgo Lending?

• Opportunity to enter and grow within the mortgage industry.
• Hands-on training and support from experienced mortgage professionals.
• Develop valuable sales, client relationship, and financial services skills.
• Work in a collaborative, team-oriented environment.
• Potential hybrid work flexibility.
• Opportunity for long-term career growth within the company.

Ready to take the next step in your career? If you have sales experience, enjoy working with people, and are motivated to learn and grow, we encourage you to apply!