Quality Control Auditor

Position: Auditor, Quality Control

Department: Quality Control

Reports To: Quality Control Manager

Location: 7450 Campus Drive, Suite 200, Colorado Springs, CO 80920

Remote: ☐   YES or ☒   NO

Exempt: ☐  Non-exempt: ☒

Compensation & Benefits: $16.00 to $25.00 per hour

Mortgage Solutions of Colorado, LLC d/b/a Mortgage Solutions Financial (“MSF”) offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Life and AD&D coverage, voluntary Supplemental Life, voluntary Short-Term, Long-Term Disability and Supplemental insurance. In addition, eligible employees have the option to participate in a company retirement plan.

About MSF

MSF is a national mortgage lender based in Colorado Springs. MSF strongly believes every client should be served with integrity, dignity, and respect. Without compromise, MSF is committed to providing loans that are in the best interest of our clients, not our bottom line. We will continue to educate the community by empowering our clients to make responsible and informed fiscal decisions that result in greater financial peace of mind.

Role Overview

The role of the Quality Control (QC) Auditor plays a pivotal part in the auditing of loan files by focusing on broad issues that govern quality at Mortgage Solutions. This role requires a constant high level of professionalism and confidentiality while providing customer service to our internal and external customers. By focusing on loan quality, compliance and various other duties related to residential mortgage loan files this position ensures the accuracy of information and verifies that loans conform to all Company, investor, and regulatory standards. This role will also assist other auditors with pre-funding audits and other department functions.

Essential Functions:

• Perform audits on residential mortgage loan files.
• Identify issues that may result in the inability to sell a loan on the secondary market.
• Communicate effectively with operations staff to address any unresolved issues and elevate concerns to the appropriate stakeholders regarding potentially critical items.
• Ensure Adverse Action Notices for declined loan files are processed accordingly.
• Manage time efficiently and prioritize workloads to meet strict deadlines while handling multiple tasks such as document imaging to a paperless system.
• Stay current on all agencies, state, and federal guidelines, and participate in on-going training as the mortgage industry evolves.
• Demonstrate behaviors consistent with the Company’s mission, vision and values in all interactions with customers, co-workers, and vendors.
• Regular, reliable and predictable onsite attendance is an essential function of this role.
• Other duties as assigned.

Knowledge Skills & Abilities

• Proficiency with all MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) knowledge of Encompass Loan Origination System (LOS) is a plus.
• Ability to adapt quickly to other information systems.
• Ability to work as part of a team and/or independently.
• Extremely detail oriented with strong organizational, analytical, and problem-solving skills.
• Ability to multitask in a fast pace and stressful environment.
• Excellent oral, written and interpersonal communication skills.
• Professional, courteous, friendly demeanor and excellent phone etiquette.

Experience & Education

• High school diploma or equivalent.
• Minimum of 1-2 years mortgage experience preferred, preferably with auditing background or testing familiarity.

Physical Requirements

• This is a primarily sedentary position, involving prolonged periods of sitting/standing at a desk and working on a computer.
• Occasional movement about inside the office to walk to offices and office machinery.
• Frequent use of hands and fingers for typing, data entry, and operating standard office equipment (e.g., computer, keyboard, mouse, phone).
• Requires clear articulation and the ability to listen and comprehend information accurately.

MSF is an equal opportunity employer. All candidates for employment are considered equally, and no distinction is made based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, marital status, genetic information, or veteran status.  MSF is also committed to providing qualified applicants and employees reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or employee requiring reasonable accommodation to perform any essential job function, should contact Human Resources.

Salary : $16 - $25