Quality and Performance Coordinator

Company Description Morris Heights Health Center (MHHC) is a non-profit community health provider that has served Morris Heights and surrounding areas since 1981. Funded by federal, state, foundation, and private support, MHHC delivers comprehensive primary care, dental, mental health, counseling, and social services to patients of all backgrounds, including those who are medically, socially, and economically underserved. The organization serves more than 50,000 patients annually across eight locations and operates school-based health centers in 20 New York City public schools. MHHC is recognized as a Level III Patient Centered Medical Home by the National Committee for Quality Assurance (NCQA) and is accredited by The Joint Commission. As a Health Center Program grantee and deemed Public Health Service entity, MHHC is committed to high-quality, accessible care and continuous improvement.

Role Description: The Quality and Performance Coordinator is a full-time, on-site role based in New York, NY. This role is responsible for supporting the design, implementation, and monitoring of quality improvement initiatives across clinical and operational services. The coordinator will collect, validate, and analyze performance data; prepare reports and dashboards; and track progress toward organizational and regulatory quality metrics. Daily tasks include coordinating internal quality audits, assisting with chart reviews and performance assessments, and collaborating with clinical and administrative teams to identify gaps, implement corrective actions, and share best practices. The role also supports training and education on quality standards, helps maintain compliance with accrediting and regulatory bodies, and participates in quality and performance meetings and committees.

Key Responsibilities

• Coordinate the monthly Quality Management Committee meetings including but not limited to developing annual reporting scheduling, collating audit data, preparing department specific reports in collaboration with the director/clinical director, and distribution of meeting material.
• Assists the Director, Quality Management with coordinating the Quarterly Quality Council of the Board Committee.

General Responsibilities

• Systematically performs medical record reviews to collect data to support identified quality measures.
• Enters data into appropriate IT system/web application to report quality data, track quality of care concerns.
• Ensure communication occurs in a highly confidential and timely manner consistent with MHHC.
• Manage, implement and evaluate performance improvement activities including collecting and analyzing data and preparing formal reports for presentation.
• Serves as a resource/liaison/educator to all departments and staff related to external agencies.
• Utilizes PDSA cycle, and other quality improvement tools as appropriate in performance improvement activities.
• Ensure that documentation of all OI activities is complete, accurate, easily retrievable and current as required by department policy and regulatory agencies.
• Contributes to the day-to-day functioning of the quality management department.
• Assists with special projects as assigned.
• Helps the Director of Quality Management lead interdisciplinary teams in identifying, prioritizing and implementing departmental improvement projects.
• Aggregates findings and provides a quarterly report to clinical directors.
• Maintain Provider QA Profiles
• Survey Readiness
• Other duties as needed.

Qualifications

• Demonstrated experience in quality control and quality management within a healthcare or similar regulated environment.
• Strong analytical skills, including the ability to interpret data, identify trends, and develop actionable insights.
• Knowledge of quality auditing practices and procedures, including participation in internal reviews and external survey preparation.
• Excellent communication skills, with the ability to present findings clearly and collaborate effectively with multidisciplinary teams.
• Bachelor’s degree in healthcare administration, public health, nursing, or a related field (or equivalent relevant experience).
• Familiarity with clinical quality measures, population health, and performance improvement methodologies (e.g., PDSA, Lean, Six Sigma) is preferred.
• Experience working in community health centers, FQHCs, or similar safety-net settings is a plus.
• Proficiency with electronic health records (EHRs), Excel, and data reporting tools; strong attention to detail and organizational skills.

Compensation

$50,000 to $55,000