Family Support Worker

Company Description Morris Heights Health Center (MHHC) is a nonprofit community health organization that has provided comprehensive care to Morris Heights and surrounding New York City neighborhoods since 1981. Funded by federal, state, foundation, and private support, MHHC delivers primary, specialty, dental, mental health, educational, and social services, with a strong focus on medically, socially, and economically underserved populations. The organization serves more than 50,000 patients annually across eight community sites and school-based health centers in twenty NYC public schools. MHHC is a Health Center Program grantee, a deemed Public Health Service employee site, recognized as a Level III Patient Centered Medical Home by NCQA, and accredited by The Joint Commission. Team members join an organization that is deeply rooted in its community and committed to high-quality, accessible care.

Essential Duties & Responsibilities 

Under supervision, the Family Support Worker (FSW) is responsible for:

•  Providing intensive home visiting services on a regular basis until the child begins school.
• Conducting initial and ongoing family assessments to monitor progress and needs.
• Completing a Family Goal Plan with each family and supporting goal achievement.
•  Maintaining accurate and timely documentation of all visits, contacts, activities, and referrals.
•  Building strong, professional, and confidential relationships with families.
•  Empowering families to problem-solve and increase their self-sufficiency.
• Conducting outreach activities (e.g., baby showers, calls, mailings, street outreach) to engage and retain participants.
•  Submitting a minimum of 5 home visit documentation entries to the supervisor weekly.
• Acting as a liaison/advocate for participants with outside agencies (education, health, housing, legal, etc.)
•  Supporting recruitment efforts by conducting outreach in the community (e.g., businesses, schools, clinics).
•  May accompany new staff on training home visits and assist participants in benefit/entitlement applications.
•  Administering and scoring the Parent Survey tool (after training).
•  Attending required trainings and applying program model standards.
• Working occasional evenings and weekends for program events.
• Being prepared to encounter household pets, pests, or communicable illnesses in client homes.
• Adhering to Healthy Families America model fidelity and all organizational policies and procedures.

Qualifications

Education & Training: Preferred: Associate’s or bachelor’s degree in human services, Public Health, Social Work, Psychology, or a related field.

•   Acceptable: High School Diploma/GED with relevant experience in home visiting, early childhood, or family support.

Experience:

•   Minimum 1 year of administrative or social services experience, preferably in a healthcare or community-based setting.

•   Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

•   Experience with HRIS systems (e.g., ADP) a plus.

•   Willingness to learn new software and data systems.

Knowledge, Skills & Abilities

•   Interpersonal & Communication: Ability to build trusting relationships with participants and work collaboratively with colleagues.

•   Problem Solving: Ability to assess situations, gather information, and develop logical, culturally appropriate responses.

•   Language Skills: Strong verbal and written English communication; bilingual (Spanish, etc.) required.

•   Literacy Skills: Able to write service plans, assessments, notes, and reports.

•   Mathematical Skills: Ability to apply basic math, including percentages and averages.

•   Technical Skills: Must be comfortable using electronic systems and data entry tools.

Physical & Environmental Requirements

•  Must be willing and able to conduct home and field visits year-round in various weather conditions.
•  May be exposed to household pets, pests, and communicable illnesses in participant homes.
• Occasional lifting (up to 25 lbs) may be required.

Compensation

$21- $22