What are the responsibilities and job description for the Level 3 IT Tech Support position at Morris Business Solutions?
We are seeking a full-time motivated individual to be a part of the Morris Business IT Team. As our Level 3 IT Tech Support, you will handle numerous higher level technical issues for our company and our clients. We will support your career growth with advanced tools. This position is based out of Duncan, South Carolina with 10% travel in SC/NC. NOTE: This is Not a remote position – this must be worked on-site.
Morris Business Solutions offers full technology solutions for businesses covering North and South Carolina. We help businesses with computers, servers, cyber security, telephones, copiers, faxes, printers and other technology solutions. As a family-run business we treat all our employees like family and can’t wait to grow our qualified team.
Why work for Morris Business Solutions:
- Supportive and motivational team with a family style environment
- Competitive benefits including a 401K with company match
- Generous bonus and raises based on performance
- We are a growing company with plenty of room for career growth
- All-inclusive annual trip for top employees
Qualifications:
- 5 years minimum experience in an IT field
- Experience with installation, configuration and monitoring of small networks and firewalls
- Experience with MSP is a must
- Experience supporting users with Office 365 applications (to include MS Teams)
- Can take detailed notes and reports on clients
- Ability to handle multiple tasks in rapid succession
- Strong attention to accuracy and detail with troubleshooting and problem-solving skills.
- Experience working with active directory, VPN, and SQL servers is preferred
- IT related Associates or Bachelor’s Degree, or comparable experience
- Experienced with FM Audit, Connectwise, or IT ticketing software
- Experience writing SOPs
- Experience with IP Phones
Compensation and benefits:
Medical
Dental
Vision
Life Insurance
Disability
401K with company match
Company paid Life Insurance
Paid Time Off plus Paid Holidays
Yearly Raises
Employee Assistance Programs
Training and Development Opportunities
Presidents Club Trip for highest rated employees. Past trips have included Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Canary Islands, and Key West.
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