Level 1 IT Help Desk Tech Support

Are you a tech-savvy individual looking to jumpstart your career in the world of Information Technology? We have an exciting opportunity for a Level I IT Support Specialist to join our dynamic team. As a Level I IT Support Specialist, you will play a vital role in providing technical assistance and support to our internal employees, ensuring their technology-related issues are resolved promptly and efficiently. This position is based out of Duncan, South Carolina with 10% travel in SC/NC. NOTE: This is Not a remote position – this must be worked on-site.

Who is Morris Business Solutions:

Morris Business Solutions offers full technology solutions for businesses covering North and South Carolina. As a Premier Platinum dealer for Xerox and Kyocera, we provide cutting-edge technology solutions to businesses by providing computers, servers, cyber security, telephones, copiers, faxes, printers, and Managed IT Services. Morris Business Solutions is a family-run business, and we treat all our employees like family. Join our team and take our business to new heights!

Responsibilities / Qualifications:

• Provide first-level technical support to end-users via phone, email, or in person

• Maintain accurate records of all support requests and resolutions in our ticketing system

• Ability to handle multiple tasks in rapid succession

• Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices

• Must have a valid driver’s license

• Must maintain a clean driving record

• Must be physically capable of performing job duties and be able to lift a minimum of 20 lbs

• Strong problem-solving skills and a passion for technology

• Maybe asked to participate in training and development opportunities as necessary

Highly Preferred Skills:

• 1 year or more experience in IT field

• IT related Associates or Bachelor’s Degree, or comparable experience

• Experience working with active directory, VPN, and SQL servers

• Experience with installation, configuration and monitoring of small networks and firewalls

• Experience with MSP

• Experience supporting users with Office 365 applications (to include MS Teams)

• Experienced with FM Audit a plus

• Experience with IP Phones

We offer a competitive salary plus a lucrative commission and bonus structure. We also have a generous benefits package including:

• Health Insurance

• Dental Insurance

• Vision Insurance

• 401K Matching

• Life Insurance

• Paid Time Off

• Holiday Pay

• Training and Development Opportunities

• Presidents Club Trip for highest rated employees. Past trips have included Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Ireland, and Key West.