What are the responsibilities and job description for the Level 1 IT Help Desk Tech Support position at Morris Business Solutions - A Technology Company?
Are you a tech-savvy individual looking to jumpstart your career in the world of Information Technology? We have an exciting opportunity for a Level I IT Support Specialist to join our dynamic team. As a Level I IT Support Specialist, you will play a vital role in providing technical assistance and support to our internal employees, ensuring their technology-related issues are resolved promptly and efficiently. This position is based out of Duncan, South Carolina with 10% travel in SC/NC. NOTE: This is Not a remote position – this must be worked on-site.
Who Is Morris Business Solutions
Morris Business Solutions offers full technology solutions for businesses covering North and South Carolina. As a Premier Platinum dealer for Xerox and Kyocera, we provide cutting-edge technology solutions to businesses by providing computers, servers, cyber security, telephones, copiers, faxes, printers, and Managed IT Services. Morris Business Solutions is a family-run business, and we treat all our employees like family. Join our team and take our business to new heights!
Responsibilities / Qualifications
Who Is Morris Business Solutions
Morris Business Solutions offers full technology solutions for businesses covering North and South Carolina. As a Premier Platinum dealer for Xerox and Kyocera, we provide cutting-edge technology solutions to businesses by providing computers, servers, cyber security, telephones, copiers, faxes, printers, and Managed IT Services. Morris Business Solutions is a family-run business, and we treat all our employees like family. Join our team and take our business to new heights!
Responsibilities / Qualifications
- Provide first-level technical support to end-users via phone, email, or in person
- Maintain accurate records of all support requests and resolutions in our ticketing system
- Ability to handle multiple tasks in rapid succession
- Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices
- Must have a valid driver’s license
- Must maintain a clean driving record
- Must be physically capable of performing job duties and be able to lift a minimum of 20 lbs
- Strong problem-solving skills and a passion for technology
- Maybe asked to participate in training and development opportunities as necessary
- 1 year or more experience in IT field
- IT related Associates or Bachelor’s Degree, or comparable experience
- Experience working with active directory, VPN, and SQL servers
- Experience with installation, configuration and monitoring of small networks and firewalls
- Experience with MSP
- Experience supporting users with Office 365 applications (to include MS Teams)
- Experienced with FM Audit a plus
- Experience with IP Phones
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K Matching
- Life Insurance
- Paid Time Off
- Holiday Pay
- Training and Development Opportunities
- Presidents Club Trip for highest rated employees. Past trips have included Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Ireland, and Key West.