Front Desk Receptionist

Position Summary

The Front Desk Receptionist serves as the first point of contact for Baytree Lakeside Assisted Living. This position is responsible for providing outstanding customer service to residents, families, visitors, vendors, and staff while ensuring the efficient operation of the front office. The Receptionist helps create a warm, welcoming, and professional environment and provides administrative support to the Administrator and management team.

Essential Duties and Responsibilities

Reception & Customer Service

 Greet all visitors in a friendly, professional, and courteous manner.

 Answer and direct incoming telephone calls promptly and professionally.

 Receive and assist visitors, families, healthcare providers, vendors, and community

partners.

 Monitor the front entrance and ensure all visitors sign in according to facility procedures.

 Ensure residents sign in and out of the building in accordance with facility policy.

 Maintain a clean, organized, and welcoming reception area.

Administrative Support

 Manage incoming and outgoing mail, packages, and deliveries.

 Assist with filing, copying, scanning, data entry, and other clerical duties.

 Maintain office supplies and notify management when supplies need replenishing.

 Prepare documents, forms, letters, and reports as requested.

 Maintain confidentiality of resident and employee information in accordance with

HIPAA and company policies.

Resident & Family Relations

 Receive resident and family questions, concerns, and grievances in a courteous and

professional manner.

 Document concerns and ensure they are communicated promptly to the appropriate

department or Administrator.

 Follow up as directed to ensure concerns are addressed appropriately.

 Assist residents and families with general information regarding facility services and

procedures.

Human Resources Support

 Receive employment applications and ensure they are complete.

 Schedule interviews for prospective employees.

 Maintain applicant files and communicate interview schedules to hiring managers.

Office Coordination

 Maintain appointment calendars for the Administrator and management staff as needed.

 Coordinate use of the Private Dining Room for meetings and events.

 Update resident demographic and emergency contact information in SimpleMAR as

needed.

 Manage and communicate maintenance and housekeeping requests, ensuring they are

routed to the appropriate department and followed up on as necessary.

 Maintain accurate logs for visitors, deliveries, and other required documentation.

Communication

 Relay messages accurately and promptly.

 Communicate professionally with residents, families, physicians, pharmacies, home

health agencies, hospice providers, and other outside partners.

 Support teamwork by assisting coworkers when needed.

General Responsibilities

 Protect confidential information at all times.

 Observe all safety, infection control, and emergency procedures.

 Report safety hazards, maintenance issues, or unusual incidents immediately.

 Represent Baytree Lakeside Assisted Living in a professional and positive manner.

 Perform other duties as assigned by the Administrator.

Qualifications

 High school diploma or GED required.

 Previous receptionist, administrative assistant, customer service, or healthcare office

experience preferred.

 Experience in assisted living, long-term care, or healthcare is preferred but not required.

 Proficient with Microsoft Office (Word, Excel, Outlook) and basic office equipment.

 Ability to learn facility software and electronic record systems, including SimpleMAR.

Knowledge, Skills & Abilities

 Excellent verbal and written communication skills.

 Strong organizational and multitasking abilities.

 Exceptional customer service and interpersonal skills.

 Professional appearance and demeanor.

 Ability to maintain confidentiality.

 Ability to remain calm and courteous in stressful situations.

 Strong attention to detail and follow-through.

 Dependable, punctual, and self-motivated.

 Ability to work independently while functioning as part of a team.

Physical Requirements

 Ability to sit or stand for extended periods.

 Frequent use of computers, telephones, and other office equipment.

 Occasional lifting of up to 20 pounds.

 Ability to move throughout the facility as needed.

Work Environment

This position operates in an assisted living community where frequent interaction with elderly

residents, family members, healthcare professionals, visitors, and staff is expected.

Professionalism, compassion, patience, and a positive attitude are essential.

Core Values

Employees in this position are expected to:

 Treat every resident with dignity, respect, and compassion.

 Provide outstanding customer service to residents, families, and visitors.

 Demonstrate integrity, professionalism, and accountability.

 Support teamwork and maintain a positive work environment.

 Contribute to making Baytree Lakeside Assisted Living a safe, welcoming, and caring

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• front desk-administrative: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Salary : $28,340 - $34,890