Case Intake Specialist - CSR

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

Summary 

📍 Las Vegas, NV | Full-Time | In-Office Only 

Morgan & Morgan is bringing its powerhouse presence to Las Vegas, and we’re building a dynamic, compassionate team from day one. This is your chance to join America’s largest injury law firm!

Do you thrive on helping others? Are you calm under pressure, a great communicator, and passionate about making a real difference? As a Case Intake Specialist, you'll be the first point of contact for clients facing life-changing challenges—offering empathy, clarity, and hope when they need it most. 

This isn’t just a job—it’s a chance to shape our office culture, grow with the company, and do truly meaningful work For The People. 

Compensation 

$18/hour starting wage 

$250 Sign-On Bonus (after 90 days!) 

Schedule 

The Case Control Center operates 7 days a week from 8:00 AM to 9:00 PM, and we are looking for candidates with flexible availability, including weekends. 

Responsibilities 

• Conduct consultations to potential clients calling into the firm and determine if we are able to help the client. 
• Collect and input adequate data regarding prospective cases. 
• Schedule appointments for call backs to potential clients. 
• Send and obtain signed retainers via email or text. 
• Accept inbound calls and place outbound calls. 
• Resolve client issues in a professional manner. 

Qualifications 

• High school diploma or GED is required; college preferred.
• Excellent comprehension and critical-thinking skills. 
• Ability to work in a fun, fast-paced office environment. 
• Used to adapting in an ever-changing environment and handling multiple priorities. 
• Must thrive both in a team environment and when working independently. 
• Reliable and dependable.
• Excellent comprehension and critical-thinking skills. 
• Ability to type at least 35 WPM with excellent writing skills while navigating through multiple software applications. 

#LI-EZ1

Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.  For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan,  paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.   

Privacy Policy

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