Case Manager/Outreach Intake Specialist

JOB PURPOSE: 

The Case Manager/Outreach & Intake Specialist, under the direction of the Program Manager, provides comprehensive outreach, intake, case management, employment, and supportive services to Veterans participating in the Homeless Veterans' Reintegration Program (HVRP). The position is responsible for conducting community outreach, determining program eligibility, completing participant enrollment, developing individualized employment and service plans, coordinating supportive services, and assisting participants in obtaining and maintaining meaningful employment. 

ESSENTIAL JOB RESPONSIBILITIES 

• Conduct community outreach and represent HVRP at community meetings, resource fairs, shelters, partner agencies, and Veteran-serving organizations to recruit eligible participants and increase community awareness.  

• Conduct eligibility screenings, determine HVRP eligibility, complete participant intake and enrollment, and establish participant files in accordance with program requirements.  

• Complete comprehensive assessments to identify employment barriers, housing needs, supportive service needs, education, training, and career goals.  

• Provide ongoing case management throughout program participation, monitoring participant progress toward employment, housing stability, and self-sufficiency.  

• Assist participants in accessing employment opportunities, vocational training, apprenticeships, educational programs, certifications, and other workforce development resources.  

• Provide employment services including resume development, interview preparation, job search assistance, employer referrals, application assistance, and job retention coaching.  

• Develop and maintain relationships with employers, workforce agencies, educational institutions, landlords, property management companies, and community partners to increase employment and housing opportunities.  

• Connect participants with housing resources, healthcare, behavioral health services, VA benefits, transportation, financial assistance, and other community resources.  

• Assist participants with obtaining identification documents, benefits, supportive services, budgeting, financial literacy, and life skills necessary for long-term stability.  

• Maintain accurate and timely documentation including assessments, service plans, case notes, employment documentation, incident reports, and required program documentation within Salesforce, and other required databases.  

• Prepare reports and maintain documentation necessary for grant compliance and performance outcomes.  

• Demonstrate exceptional customer service by placing Veterans and their families first while supporting Endeavors' mission to empower people to build better lives for themselves, their families, and their communities.  

• Perform other duties as assigned.  

Essential Qualifications 

Education: Bachelor's degree in Social Work, Psychology, Public Administration, Human Services, or a related field preferred; equivalent combination of education and experience may be considered.  

Experience 

• Minimum one (1) year of experience in case management, workforce development, employment services, Veteran services, homelessness programs, or other human service programs.  

• Experience working with Veterans, individuals experiencing homelessness, employment placement, or behavioral health populations preferred.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. 

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email  hr@endeavors.org or speak with your recruiter. 

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at hr@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.