What are the responsibilities and job description for the Customer Service Representative position at Morgan Hunter?
We’re partnering with a close-knit, local company to find a professional and detail-oriented Customer Service Representative to join their team. This is a full-time, direct hire role based in Edwardsville, KS, with a consistent schedule of 8:00 AM to 4:30 PM, Monday through Friday. The position is fully in-office, supporting a small, collaborative team in a casual industrial office setting. If you’re someone who enjoys helping others, is comfortable managing order details, and likes working in a busy, team-focused environment, this could be a great fit.
Responsibilities:
- Take customer orders by phone and email for commercial appliances and parts
- Enter detailed product orders accurately, including shipping and freight specifics
- Respond to customer inquiries and provide support or escalate as needed
- Maintain customer accounts and track order activity in internal systems
- Reconcile machine orders with production reports and generate weekly reports
- Support key account tracking and documentation for leasing and consignment
- Stay flexible and cross-trained, supporting team coverage and shared responsibilities
- Assist with other duties as assigned by the customer service manager
Requirements:
- Strong attention to detail and ability to keep track of order specifications
- Excellent communication skills and a service-oriented approach
- Comfortable working in an open office environment with multiple conversations happening
- Basic proficiency with Microsoft Office and ability to learn new software
- Reliable, professional, and eager to learn the products and parts they support
- Previous customer service experience is a plus
Salary : $20 - $22