Customer Service Representative

We’re partnering with a close-knit, local company to find a professional and detail-oriented Customer Service Representative to join their team. This is a full-time, direct hire role based in Edwardsville, KS, with a consistent schedule of 8:00 AM to 4:30 PM, Monday through Friday. The position is fully in-office, supporting a small, collaborative team in a casual industrial office setting. If you’re someone who enjoys helping others, is comfortable managing order details, and likes working in a busy, team-focused environment, this could be a great fit.

Responsibilities:

• Take customer orders by phone and email for commercial appliances and parts
• Enter detailed product orders accurately, including shipping and freight specifics
• Respond to customer inquiries and provide support or escalate as needed
• Maintain customer accounts and track order activity in internal systems
• Reconcile machine orders with production reports and generate weekly reports
• Support key account tracking and documentation for leasing and consignment
• Stay flexible and cross-trained, supporting team coverage and shared responsibilities
• Assist with other duties as assigned by the customer service manager

Requirements:

• Strong attention to detail and ability to keep track of order specifications
• Excellent communication skills and a service-oriented approach
• Comfortable working in an open office environment with multiple conversations happening
• Basic proficiency with Microsoft Office and ability to learn new software
• Reliable, professional, and eager to learn the products and parts they support
• Previous customer service experience is a plus