Front Desk Associate

Job description

Our Values
Customer Focus
-We prioritize our members' needs and strive to exceed their expectations
Professionalism & Integrity
-Maintain high standards of professionalism in all interactions and services provided
-Uphold honesty and transparency in business practices and member relations
Community and Inclusivity
-Create a welcoming and non-judgmental space for individuals of all backgrounds, ages, and fitness levels
-Foster a sense of belonging and camaraderie among members and staff
Fun and Positive Atmosphere
-Create an atmosphere where fitness feels enjoyable rather than a chore
-Foster a positive environment where everyone feels motivated and encouraged
Teamwork
-We collaborate, communicate, and support each other to achieve common goals

Front Desk Associate (Entry-Level Role)

Overview:

The Front Desk Associate is the first impression of MorGainz Fitness—welcoming members, providing exceptional service, and helping keep the facility running smoothly.

Responsibilities

• Must adhere to all of the values above
• Warmly greet all members and guests, creating a friendly and service first impression
• Ensure that everyone entering the building has a membership or is paying for a guest pass
• Make sure everyone is checked in
• Help members get their account created and sign up for membership
• Must know the membership options insurance options well
• Address any issues on members accounts
• Overdue balance, card needs updated, etc., etc.
• Clean the gym according to the tasklist provided by the manager
• If you see something that needs addressed that’s not outlined on the task list, address it if you can or escalate it if you can’t
• Answer phone calls and member inquiries with professionalism
• Monitor gym equipment status and communicate maintenance needs
• Provide a full tour of the facility to new members/prospects upon request
• Restock supplies
• Paper towels, toilet paper, soap, cleaning solutions, fold towels
• Communicate concerns to management
• Uphold gym policies in a respectful, consistent manner

Requirements:

• Friendly, approachable personality and strong communication skills.
• Attention to detail and willingness to clean
• Comfort with basic technology (POS system, digital check-ins)
• Punctual, responsible, and eager to contribute
• First Aid CPR/AED certification
• Flexible scheduling (some weekend or evening availability preferred)

Looking for coverage for the following shifts:
Evenings - 4:00-8:00 PM
Alternating Saturday - 8:00am-1:00pm

Job Type: Part-time

Pay: $10.00 - $12.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Salary : $10 - $12