What are the responsibilities and job description for the FT IT Support Specialist position at MORAVIAN VILLAGE OF BETHLEHEM?
IT support specialist troubleshoots computer issues and provides guidance to users. Those in this role are responsible for helping users with any technical challenges they may experience.
- Assist residents/departments in troubleshooting common computer issues or concerns.
- Set up new employee accounts and maintain access to MVB software.
- Reply to requests for information technology services, repairs, support, inquires or complaints.
- Refer user messages or calls to the appropriate IT personnel.
- Make recommendations to improve computer systems.
- Upgrade and manage systems to ensure they are operating effectively and efficiently.
- Implement new business and/or productivity software.
- Train staff on new software, systems, and best practices
- Maintain and back up security databases.
You must be a candidate that values being part of a family and not just a number!
Qualifications:
- Must be candidates with strong computer skills.
- Associate degree in computer science or related field.
- Prefer candidates who practice active listening skills and provide an outstanding customer experience.
We believe that people are our most important assets!
Our purpose is to enrich the lives of everyone we touch by embracing and encouraging the distinctive qualities of our residents and our employees.
Our S.T.A.R Standard: Security, Trust, Awareness, and Respect.