Manufacturing EPS System Support Specialist

The Manufacturing EPS System Support Specialist will provide technical support in concert with the direction of the Information Technology Manager. The Manufacturing EPS System Support Specialist will ensure adherence to best practices and proven methodologies to promote continuous information operations. This role serves as a primary point of contact for troubleshooting system issues, answering user questions, identifying improvements, and helping employees use software effectively.

This is a full-time, onsite position located in Tulsa, OK.

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.

Check out www.WeAreMoore.com for more information.

• Ensure systems and applications are effective, reliable and meet the service delivery needs of all programs.
• Provide effective and responsive service when requested.
• Trains staff in how to use new software and hardware developed and/or acquired.
• Upon approval from the IT Manager, coordinates and executes changes that increase performance and availability.
• Ensures high availability and acceptable levels of performance of mission critical ERP computer resources.
• Provides up-to-date system documentation.
• Assists the ERP support team in creating and maintaining system documentation, such as user guides and SOPs.
• Assists the ERP support team in testing new workflows, system changes, and bug fixes.
• When necessary, works in concert with software and hardware vendors for problem resolution.
• Inputs and updates data records in the ERP system applications.
• Provides advance notification of all planned system and network outages within a strong change control environment and set realistic expectations on availability.
• Coordinates and communicate closely with management and help desk during all unplanned outages.
Works with other members of the technology team as necessary to resolve issues or assist with projects as assigned.

• Bachelor's degree in Computer Science, Information Technologies or related field, or an equivalent combination of experience, education, and training.
• Ability to be on call (24/7).
• Strong customer service skills. Focused on client’s objectives and attentive to the needs
• of users.
• Excellent oral, written, and interpersonal communication and presentation skills across organizational boundaries.
• Working knowledge with ERP systems and support, CAI (EPS/EFI) iQuote and Monarch strongly preferred.
• Experience providing end user support through SolarWinds or a similar helpdesk preferred.
• Experience using Microsoft 365 Office applications.
• Strong understanding of technical troubleshooting methodology.
• Ability to facilitate problem-solving among administrative groups with varying needs and priorities, and to communicate well with administrative users, technical staff, and senior management.
• Stays current with technological developments in systems administration technology and recommends ways for organization to take advantage of new technology.
Strong documentation skills.

• Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
• To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
• Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.