Infrastructure Support Specialist #DS9981

OSU-Institute of Technology

Joshua McBlair, joshua.mcblair@okstate.edu

Monday through Friday, 7:30am-4:30pm with occasional evenings and weekends.

Regular Continuous/Until Further Notice

$18.56 - $20.18

Hourly

For full consideration, please include a resume, cover letter and contact information for three professional references.

GENERAL SUMMARY: 

Participate in the specification, quotation, maintenance, repair, installation, deployment, monitoring, documentation, testing, and security of campus TCPIP network, telephone, video, wired network, wireless network, virtual servers, physical servers, firewalls, intrusion protection systems, associated software, and confidentiality, integrity, availability of data services hereinafter collectively referred to as infrastructure.  Should strive to provide 99% infrastructure uptime.

Education:

• Bachelor degree in a computer related discipline from an accredited college or university highly preferred.
• Other combinations of education and experience may be considered. 

Experience:

• Evidences a history of demonstrating ethical and professional behavior.
• Proven experience and expertise in hardware, operating systems and infrastructures.
• Additional post-secondary education beyond requirements may substitute for years of required experience.

Certifications, Registrations, and/or Licenses:

Licensure/Certification:

• Valid Oklahoma driver’s license.
• Professional industry certifications are highly desirable.

Skills, Proficiencies, and/or Knowledge:

Skills and Abilities:

• Must possess excellent critical thinking, troubleshooting, and decision making skills.
• Must have an understanding of binary and hexadecimal operations and possess algebra skills.
• A positive "can-do" attitude along with a professional appearance and demeanor should be modeled at all times.
• Must have a willingness to continually self-initiate learning to remain current in expertise.
• Must be service oriented with ability to work and respond effectively to diverse audiences of internal and external clients, exhibiting high production standards.
• Must be team-oriented.
• Ability to define problems, collect data, establish facts, recommend and implement solutions in a timely fashion.
• Strong organizational skills as well as a demonstrated ability to multi-task and work in a deadline-driven environment.
• Ability to prioritize and delegate work.
• Must be flexible, innovative and self-motivated.  

Communication Skills:

• Advanced verbal and written communication skills.
• Must possess excellent interpersonal skills, with the ability to effectively recognize and resolve conflict.

Working Conditions:

• Ability to work some evenings and weekends.  Provide on-call availability.
• Travel may be required. 
• Must be able to lift and carry equipment and supplies weighing up to 50 pounds.
• Must be able to bend, stoop, reach and have manual dexterity to efficiently operate a computer keyboard and efficiently repair computer equipment, and vision sufficient to read written communications and computer display screens.
• Primarily a normal office physical environment. Some work in computer rooms where dust and dirt may have accumulated. Travel across campus with equipment is necessary.