Director, Account Management

Brief Description

The core function of Director, Account Management, is to manage a roster of clients and provide them with a successful SimioCloud experience whilst maximizing SimioCloud revenue. A successful experience is one in which the client achieves, or improves upon, their marketing goals and objectives through their engagement with SimioCloud’s products, services, and associates.

This full-time, salaried position is a US-based remote role.

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.

Check out www.WeAreMoore.com for more information.

Your Impact:

• To grow revenue via the upsell of additional Simio products/services.
• To offer clients solutions to their fundraising challenges via the strategic use of Simio products and services (and other Moore services where appropriate).
• To maintain continual dialog with clients, or their representatives, to understand SimioCloud performance, the performance of its competitors, and the overall performance of the clients’ programs.
• To fully understand SimioCloud’s products, solutions, and capabilities.
• To ensure timely invoicing of receivables.
• To ensure that co-op participant data is updated.
• To ensure that client deliverables/deadlines are met.
• To foster relationships with internal agency partners/stakeholders and external clients.
• To promote the ‘Simio brand’ to internal and external clients.
• To facilitate ‘reactivation’ of lapsed early adopters of Simio.
• To assist the Business Development team in acquisition of new members where appropriate.
• To maintain a general understanding of the products, solutions, and performance of SimioCloud’s competitors.
• To master all of elements of the processes for all Simio-related tasks (i.e.: attribution reporting, digital audience placement, accurate accounting, utilization of Salesforce & other systems, etc.).
• To represent SimioCloud at industry functions (conferences, etc.).
• To attend client meetings in person, where appropriate.
• To perform other duties as required.
  
  
  

Your Profile:

• Proficient in the use of SalesForce, Excel, Word, and other Microsoft office applications or related software.
• Excellent communication skills:
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Strong supervisory and leadership skills.
  
  
  

Joining Moore, You Will:

• Do meaningful, life-changing work every day by supporting the nation’s most beloved nonprofits and service organizations.
• Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts among over 5,000 employees across the enterprise.
• Earn a competitive salary and have access to comprehensive health, wellness, and retirement benefits.
• Enjoy paid holidays and generous paid time off, ensuring you have the time and space to recharge and pursue your other passions.
  
  
  

Moore’s Commitment to Candidates:

• Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Moore is also committed to compliance with all fair employment practices regarding citizenship and immigration status.