Associate Director, Account Management

Brief Description

The core function of the Associate Director, Account Management is to manage a portfolio of clients — spanning a mix of small and mid-sized accounts — and provide them with a successful SimioCloud experience while growing SimioCloud revenue. A successful experience is one in which clients achieve, or improve upon, their marketing goals and objectives through their engagement with SimioCloud's products, services, and associates.

This full-time, salaried position is a US-based remote role.

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.

Check out www.WeAreMoore.com for more information.

Your Impact:

• To manage a portfolio of small to mid-sized client accounts, ensuring each client receives attentive, high-quality service and achieves measurable results utilizing SimioCloud products/services.
• To grow revenue by identifying and executing upsell opportunities for additional Simio products and services across your account base.
• To offer clients practical solutions to their fundraising challenges through the strategic use of Simio products and services (and other Moore services where appropriate).
• To maintain regular, proactive dialog with clients or their representatives to understand SimioCloud performance, competitive dynamics, and the overall health of client programs.
• To develop a thorough understanding of SimioCloud's products, solutions, and capabilities in order to serve as a knowledgeable resource for clients.
• To ensure that co-op participant data is kept current and accurate.
• To ensure that client deliverables and deadlines are consistently met.
• To build and nurture strong relationships with internal agency partners and stakeholders as well as external clients.
• To maintain a working knowledge of the products, solutions, and performance of SimioCloud's key competitors.
• To develop proficiency in all processes relevant to Simio-related tasks, including attribution reporting, digital audience placement, accurate accounting, and the use of Salesforce and other systems.
• To represent SimioCloud at industry functions such as conferences and trade events.
• To attend client meetings in person where appropriate.
• To perform other duties as required.
  
  
  

Your Profile:

• 1–4 years of experience in account management, client services, or a related field; experience in marketing, fundraising, or data services is a plus.
• Proficient in the use of Salesforce, Excel, Word, and other Microsoft Office applications or related software.
• Excellent verbal and written communication skills, with the ability to clearly explain performance data and strategic recommendations to clients.
• Strong analytical and problem-solving skills, with comfort working with data and reporting.
• Excellent organizational skills and attention to detail, with the ability to manage multiple accounts and deadlines simultaneously.
• A collaborative, team-oriented mindset with the desire to grow into broader client leadership responsibilities over time.
  
  
  

How We’ll Support you:

• Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
• To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge pursue your other passions and be with the people you care about.
  
  
  

Joining Moore, You Will:

• Do meaningful, life-changing work every day by supporting the nation's most beloved nonprofits and service organizations.
• Join the largest marketing and fundraising company in North America serving the nonprofit industry, where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts among over 5,000 employees across the enterprise.
• Earn a competitive salary and have access to comprehensive health, wellness, and retirement benefits.
• Enjoy paid holidays and generous paid time off, ensuring you have the time and space to recharge and pursue your other passions.
  
  
  

Moore's Commitment to Candidates:

Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Moore is also committed to compliance with all fair employment practices regarding citizenship and immigration status.