What are the responsibilities and job description for the Account Manager position at Moore?
Brief Description
We are looking for an Account Manager to join our team. Account Managers work closely with senior members of our team, as well as clients and partners, to execute Moore Media campaigns with a focus on recruiting monthly donors.
Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company that is the largest data, media, and marketing company in North America, serving the purpose-driven industry with clients across education, association, political, and commercial sectors.
Moore Media & Digital, a division of Moore, work to build donor surround sound with video, audio, and other digital messages. Part of this is through addressable media, where you know who the person is you are targeting. This includes programmatic video, CTV, programmatic display, email, texting, and some social ads. And part of this is through non-addressable media like DRTV, traditional radio advertising, and other digital services like website design.
Your Impact:
We are looking for an Account Manager to join our team. Account Managers work closely with senior members of our team, as well as clients and partners, to execute Moore Media campaigns with a focus on recruiting monthly donors.
Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company that is the largest data, media, and marketing company in North America, serving the purpose-driven industry with clients across education, association, political, and commercial sectors.
Moore Media & Digital, a division of Moore, work to build donor surround sound with video, audio, and other digital messages. Part of this is through addressable media, where you know who the person is you are targeting. This includes programmatic video, CTV, programmatic display, email, texting, and some social ads. And part of this is through non-addressable media like DRTV, traditional radio advertising, and other digital services like website design.
Your Impact:
- Supports and works closely with Account Executives, Senior Account Executives, and other client-facing staff to provide high-quality service to nonprofit Moore Media & Digital clients.
- Facilitates client and team communications through coordinating Moore Media & Digital program meetings (both internal and external), preparing and circulating agendas and meeting notes, and tracking action/follow-up items with the relevant parties to ensure completion in a timely manner.
- Assists with maintaining or coordinating the initial setup of the following components of a Moore Media & Digital campaign: data flow and feeds, digital integration and support, call center management, fulfillment, program integration, and downstream communication/lapsed reactivation strategies.
- Contributes to the oversight of Moore Media & Digital client call center activities, which may include call monitoring, helping to develop call center training materials, calibration calls with call center and client participation, and drafting call center memos and recommendations for Moore Media & Digital inbound clients.
- Reviews and provides QC assistance all program performance metrics including regular KPI reports, retention reports and analyses, benchmark analyses, ongoing testing to optimize results, and Google Analytics traffic and conversion reports.
- Tracks budgets and invoicing to ensure accuracy and timely billing.
- Performs other duties as required.
- Bachelor's Degree in marketing, business or communications focus preferred.
- 3-5 years of project management experience.
- Excellent project management skills.
- Ability to manage multiple complex projects with multiple stakeholders.
- Resourceful self-starter who can take initiative and drive projects forward, with solid follow-through skills.
- Comfort working with data.
- Ability to adapt to changing priorities.
- Experience working in or demonstrated personal commitment to the nonprofit industry.
- Proficiency with Microsoft Word, PowerPoint, and Excel.
- Experience with Constituent Relationship Management (CRM) systems like Luminate
- Excellent project management skills.
- Ability to manage multiple complex projects with multiple stakeholders.
- Resourceful self-starter who can take initiative and drive projects forward.
- Solid follow through skills.
- Detail-oriented.
- Experience working in or demonstrated personal commitment to the nonprofit industry.
- Interpersonal skills to develop professional working relationships with clients, vendors, sister companies and internal teams.
- Friendly, customer-service oriented attitude.
- Ability to adapt to changing priorities.
- Comfort working with data.
- Commitment to delivering error-free work.
- Strong verbal and written communications skills.
- Experience with Constituent Relationship Management (CRM) systems like Luminate Online, EveryAction, Salsa, etc. a plus.
- Google Analytics experience a plus.
- Familiarity with direct response fundraising strategy and tactics a plus.
- Proficiency with Microsoft Word, PowerPoint, and Excel.
- Join the largest marketing and fundraising company in North America, serving the nonprofit industry, where we prioritize innovation and professional growth. Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
- To help you stay energized, engaged, and inspired, we offer a wide range of benefits, including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
- Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Salary : $55,000 - $65,000