SERVICE AUTHORIZATION SPECIALIST

Position Summary: The Service Authorization Specialist will monitor service authorizations for individuals served in the vice president’s departments. In addition to this, the Service Authorization Specialist will track department revenue and act as a liaison to the business office.  

PAY: $23/hr.

Essential Responsibilities:

· Track submission of all budgets to Service coordinators

· Monitor and update waivered service authorization trackers for the agency

· Track all service authorizations for assigned individuals in MMIS 

· Receive and review all individual client budgets for Sr Director review, completion and submission upon renewal.

· Report any budgetary discrepancies in MMIS to the appropriate Sr Director in a timely manner

· Collaborate with billing team as assigned for billing discrepancies and denials

· Promote and enhance public relations with both the internal and external community through exemplary customer service with our Service Coordination partners.

· Serve as primary contact to external agencies for service authorization needs

· Assist Directors with the development of the annual budget as needed.

· Other duties and responsibilities as assigned by supervisor

Qualifications:

Education and Experience

· Associates degree required with a minimum of 2 years of experience in office work required, bachelor’s degree preferred 

· Proficiency in Microsoft Office Suite and database systems required

· Valid driver’s license and access to a safe operating vehicle during scheduled working hours

· $100,000/300,000 Automobile Liability Insurance

Skills and Abilities 

· Demonstrate a commitment to The Moore Center’s values

· Comply with all state, agency and department policies and procedures 

· Ability to work independently, and as part of a team 

· Ability to work a flexible work schedule 

· Demonstrate a strong emphasis on customer service skills, both to our clients and all staff 

· Strong communication and organizational skills with the ability to communicate effectively with large staff teams and provide    well-written reports and documentation 

· Demonstrate creative, innovative thinking and problem-solving

· Demonstrate proficiency in Microsoft Office, including Word, Excel, Outlook, and the ability to master new software 

· Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems

Note: Moore Center Services considers the ability to speak, read and write English essential functions of all positions in the best interest of the clients that we serve. Job requirements, essential responsibilities and the physical requirements listed are considered essential to ensure the safety and well-being of the clients we serve. We will consider alternate methods of accomplishing tasks to accommodate any physical limitation(s) you might have. In an emergency, all staff may be required to perform activities that are above and beyond what is indicated on this job description to ensure the safety of the individuals we serve. 

All staff must adhere to the NH state law requiring mandated reporting of suspected abuse, neglect, or exploitation. Additionally, staff are required to maintain criminal, motor vehicle and Bureau of Elderly and Adult Services record checks that meet agency standards. Staff are also required to travel and transport clients when applicable. This includes having access to a reliable vehicle, a valid driver’s license and maintaining personal auto insurance of $100,000/300,000.