Service Manager

Roto-Rooter is seeking a Service Manager to oversee daily plumbing and drain operations in our Edinburg shop while building a sales-focused, high-performance culture. This role combines leadership, revenue accountability, field oversight, and customer experience management.

Leadership & Operations

• Lead daily operations for plumbing and drain service teams

• Conduct daily technician performance meetings (close rate, average ticket, profitability, options presented)

• Manage on-call rotations and monitor overtime

• Approve weekly timesheets and calculate project pay for install crews

• Participate in Manager-on-Duty rotations

Sales & Revenue Growth

• Drive service and installation revenue

• Develop and implement strategies to exceed sales targets

• Coach technicians on presenting options and maximizing job opportunities

• Monitor KPIs and hold team accountable for performance

Team Development

• Train, coach, and mentor technicians on technical skills, safety, and sales process

• Conduct ride-alongs and field evaluations

• Provide counseling and administer discipline when necessary

Customer Service

• Ensure consistent five-star customer experiences

• Resolve customer concerns same-day whenever possible

• Provide real-time coaching and field support

Field & Quality Control

• Perform site visits to assess workmanship and job progress

• Inspect technician appearance, vehicle condition, and equipment

• Ensure compliance with safety and company standards

Inventory & Coordination

• Partner with dispatch for strategic job scheduling

• Manage equipment and inventory levels

• Coordinate with leadership on ongoing technical and sales training

Salary : $55,000 - $70,000