What are the responsibilities and job description for the CSR position at MoonBiz Inc?
CUSTOMER SERVICE REPRESENTATIVE AND DISPATCHER/SCHEDULER.
Roto-Rooter Plumbers is looking for an experienced CUSTOMER SERVICE REPRESENTATIVE AND DISPATCHER/SCHEDULER. The selected candidate will have a dynamic phone presence along with excellent problem solving skills in evaluating customer calls and matching the right technician to every job.
Essential functions:
- Provide world class customer service through scheduling, communication and follow-up with our customers.
- IT competent; good typist and proficient with phone systems.
- Overcome customer scheduling objections/questions by explaining benefits of using Roto-Rooter.
- Handle customer issues and make invoice adjustments concerning billing or service.
- Dispatch and communicate with technicians efficiently to maximize their productivity and ensure customer experience is excellent.
- Maintain accurate time tracking on all service technicians and plumbers.
- Follow-up with customers to ensure they are happy with our services.
- Follow-up with customers to schedule work on provided estimates.
- Manage warranty calls for repairs.
- Personality that blends well with a fast-paced, goal-driven environment.
We are looking for someone who will put the customer first! In addition to excellent customer service, the selected candidate will be results-driven, and able to think quickly on their feet. Attention to detail is a must!
Salary : $15