Practice Manager

**MANDATORY PRACTICE MANAGER ONBOARDING IN HENNIKER, NH FOR 3 WEEKS OF ACCELERATED TRAINING** (Housing is provided)

Job Profile Summary

The Practice Manager is a key member of the Montshire Dental PC leadership team, responsible for leading the respective dental office practice of oversight by overseeing both the clinical and administrative sides of daily operations. The role is hands-on and highly visible, requiring a leader who can balance operational efficiency with people-first leadership. The Practice Manager will serve as the Keeper of the Vision, ensuring our practices run smoothly, our staff are supported, and our patients receive exceptional care. The individual in this position will embody our mission and values while leading with clarity, compassion, and conviction.

Job Overview

Reporting to the Director of Operations, the Practice Manager serves as the key operational leader of the dental practice, responsible for ensuring the smooth, efficient, and patient-centered delivery of care. This role oversees both the clinical and administrative operations of the practice, leading a team of fewer than 15 staff members while balancing day-to-day workflow, long-term planning, and alignment with the Company’s mission and values. The Practice Manager is the Keeper of the Vision for the practice, fostering a positive work environment where staff feel supported, patients feel cared for, and providers can focus on delivering exceptional dentistry. This position is hands-on, requiring strong leadership, organizational, and communication skills, along with the ability to problem-solve, adapt to change, and model professionalism in every interaction. The Practice Manager is a skilled leader and effective team player, equally comfortable with patient-facing communication, staff supervision, and administrative oversight. They will manage scheduling, patient experience, compliance, and financial performance, while also coaching and developing their team to consistently deliver excellence.

Preferred Qualifications:

1. Bachelor’s degree preferred in Business Administration, Healthcare Administration, or a related field.

2. Hands-on experience with dental practice management software (Dentrix, Eaglesoft, OpenDental, etc.).

3. Understanding of dental terminology, procedures, and clinical workflows in a dental practice.

4. Strong background in dental insurance, billing, and claims management.

5. Dental Office Manager Certification:a. AADOM’s Fellowship (FAADOM) or Mastership (MAADOM)b. ADA’s Dental Practice Management continuing education.

6. 5 or more years of experience supervising clinical and administrative staff.

7. Strong HR know-how: recruitment, onboarding, performance management, employee relations.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

Operational & Clinical Oversight

1. Manage daily clinical and front-office workflows, ensuring smooth scheduling, patient flow, and chair utilization.

2. Partner with dentists, hygienists, and assistants to support outstanding patient care.

3. Maintain compliance with OSHA, HIPAA, infection control, and other regulations.

4. Oversee use of dental practice management software.

Team Leadership & HR Responsibilities

1. Serve as the first point of contact for employees' concerns while modeling professionalism and fairness.

2. Oversee recruitment, interviewing, and onboarding of new staff.

3. Lead performance management by setting clear expectations, conducting reviews, and addressing issues proactively.

4. Foster ongoing employee development through training, mentoring, and coaching.

5. Support employee retention by building a positive, inclusive, and engaging workplace culture.

6. Apply progressive discipline when necessary, ensuring proper documentation and compliance.

7. Partner with HR and upper management on sensitive matters such as compliance, accommodations, terminations, and investigations.

Administrative & Financial Management

1. Oversee billing, collections, and insurance claims to maintain the financial health of the practice.

2. Monitor production, collections, and other key performance indicators (KPIs).

3. Assist with budgeting, payroll, and expense management.

4. Support patient communication, satisfaction, and complaint resolution

Skills & Abilities:

Leadership & Team Development

1. Ability to consistently foster a positive work environment and act as an effective team player.

2. Outstanding organizational and supervision abilities.

3. Demonstrated ability to coach and develop teams

4. Ability to work in a collaborative team environment and drive change.

5. Demonstrated ability to manage relationships both internally and externally.

6. Ability to balance clinical oversight with administrative efficiency.

Communication & Interpersonal Skills

1. Excellent verbal and written communication skills, with strengths in facilitation, presentation, and influencing change.

2. Strong communication and interpersonal skills, able to connect with patients, staff, and providers.

3. Conflict resolution and problem-solving skills.

Critical Thinking & Judgment

1. Excellent analytical and critical thinking skills.

2. Ability to handle highly complex, challenging situations requiring exemplary professional judgment and diplomacy.

Technical Skills

1. Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint, and Outlook), HRIS (Paylocity), and other Company systems.

Adaptability & Resilience

1. Ability to work under pressure and meet changing deadlines.

2. Adaptability to change in a fast-paced environment.

Minimum Qualifications:

1. An associate degree is required in Business Administration, Healthcare Administration, or a related field.

2. 2-5 years of dental or healthcare office management experience (depending on practice size).

3. Strong background in insurance, billing, and claims management.

4. 2-5 years of experience supervising clinical and administrative staff.

5. Knowledge of HIPAA, OSHA, infection control, and HR compliance.

6. Familiarity with scheduling systems, patient flow optimization, and revenue cycle management.

7. Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.

8. Financial acumen: understanding KPIs, budgets, payroll, and collections.

Physical Requirements:

1. Professional office environment with typical office requirements such as computers, phones, photocopiers, filing cabinets, etc.

2. This is largely a sedentary position, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending/descending stairs, and operating office equipment.

3. Frequently required to speak, hear, communicate, and exchange information.

4. Ability to see and read computer displays, read fine print, and/or normal type size print, and distinguish letters, numbers, and symbols.

5. Occasionally lift and/or move up to 25 pounds.

6. Ability to work in confined or open environments.

7. Ability to work independently and in a team environment.

8. Ability to work onsite and remotely.

9. Travel up to 25% of the time may be required.