Transportation Administrative Specialist I

The Transportation and Operations Support Specialist performs specialized administrative and technical work to ensure the safe, efficient, and compliant operation of the student transportation program while also providing essential clerical and administrative support to the district's operations or central office department. This position requires a high degree of precision, excellent communication skills, and a thorough understanding of school district and state-level transportation policies. This role is classified as an Administrative Specialist I under the NC State Classification System.

Note: The monthly rate is set according to the NC OSHR-STATE SCALE. Actual annual pay may vary based on local supplements and the assigned work schedule (e.g., 10-month vs. 12-month).

Essential Duties and Responsibilities

I. Transportation Support (Approximately 50% of Time)

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  Routing & Data Management: Assist in the use of transportation software (e.g., TIMS in NC) to design, audit, and maintain safe and efficient daily school bus routes, stops, and schedules for general and special needs students. Enter BSIP information.
• Compliance & Reporting: Maintain accurate and confidential transportation records, including student eligibility, driver/vehicle information, and accident reports, ensuring compliance with local, state (NC DPI), and federal regulations.
• Communication & Liaison: Serve as a primary point of contact for school administrators, parents, and transportation staff regarding route inquiries, special needs transport requests, and service issues; communicate route changes promptly and clearly.
• Logistics Support: Coordinate logistics for field trips, athletic events, and special student transportation needs.
• Personnel Records: Assist with the administrative paperwork for transportation personnel, including CDL and endorsement tracking, physicals, and training certifications.

II. School Operations Administrative Support (Approximately 50% of Time)

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  Clerical and Administrative: Provide high-level administrative support to the assigned director or department, including preparing detailed reports, correspondence, presentations, and meeting agendas/minutes.
• Budget & Finance Support: Assist with monitoring department expenditures, processing purchase orders, invoices, and expense reports, and tracking inventory of supplies and equipment.
• Records Management: Establish and maintain comprehensive and confidential filing systems (both physical and electronic) for operational records, contracts, and other sensitive documents.
• Customer Service: Manage department communications, including answering and routing phone calls,processing work orders, handling in-person inquiries from staff and the public, and scheduling appointments with a high degree of professionalism and confidentiality.
• Process Improvement: Identify and recommend improvements for administrative processes to increase departmental efficiency and service delivery.

Minimum Qualifications

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  High School Diploma or GED required; Associate's or Bachelor's degree in Business Administration, Logistics, or a related field preferred.
• Minimum of three (3) years of experience in a complex clerical, administrative, or

operations role, preferably in a school district or public sector environment.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and specialized database/mapping software (e.g., routing systems like TIMS).

Knowledge, Skills, and Abilities

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  Comprehensive knowledge of North Carolina Public School laws, policies, and procedures regarding student transportation.
• Exceptional organizational skills, with the ability to manage multiple priorities and meet strict deadlines.
• Ability to maintain strict confidentiality and exercise sound judgment in handling sensitive information.
• Excellent written and verbal communication skills for interacting with diverse stakeholders (parents, staff, vendors).