Dean of Student Services

Position Description

Reports to: Vice President of Instruction and Student Services

As a member of the President’s Administrative Cabinet, the Dean collaborates with campus leaders to advance institutional goals and foster a student-centered environment.

• Admissions and Recruitment
• Enrollment Management
• Advising, Counseling, and Career Services
• Financial Aid
• Registrar, Records, Registration, and Graduation Services
• Disability Services and Accessibility Accommodations
• Student Conduct, Grievance Processes, and Title IX Compliance
• Veteran and Military Student Services
• Student Retention, Completion, and Success Initiatives
• New Student Orientation and Onboarding
• Quality Enhancement Plan (EQP) initiatives
• Student Services assessment, reporting, and institutional effectiveness

Essential Responsibilities

Leadership and Administration

• Provide leadership, supervision, and evaluation of Student Services departments and personnel.

• Promote a collaborative, student-centered culture focused on service excellence, accountability, and continuous improvement.
• Align Student Services goals with the College’s mission, strategic plan, and institutional priorities.
• Participate in institutional planning, policy development, and decision-making.
• Represent the College with community partners, professional organizations, and statewide initiatives.

• Lead recruitment, admissions, registration, onboarding, retention, and graduation efforts.
• Develop enrollment management strategies that support student access, growth, and completion.
• Monitor enrollment and student success data to guide planning and resource allocation.
• Implement evidence-based strategies to improve retention, persistence, and student outcomes

• Oversee advising, counseling, career planning, accessibility services, student advocacy, and referral services.
• Ensure students receive accurate, timely information and responsive support.
• Promote an inclusive, welcoming environment that supports student engagement and success.

• Ensure compliance with FERPA, ADA, Section 504, Title IX, financial aid regulations, veterans’ benefits requirements, and other applicable laws.
• Serve as the College’s primary point of contact (POC) for Department of Defense (DoD) matters, ensuring compliance with applicable financial aid regulations andVeterans’benefits requirements.
• Provide leadership and oversight for Title IX compliance, student conduct administration, Disability Services, investigations, grievance procedures, and related resolutions.
• Oversee student conduct, grievance procedures, investigations, and resolutions.
• Implement and monitor institutional policies and procedures related to Student Services operations.

• Lead strategic planning, assessment, and continuous improvement efforts for Student Services.
• Establish and evaluate performance measures and student success outcomes.
• Support accreditation and compliance with SACSCOC and North Carolina Community College System requirements.
• Prepare reports on enrollment, retention, completion, and related metrics.

• Develop and manage local, state, and grant-funded budgets.
• Identify resource needs, establish priorities, and ensure responsible stewardship of institutional funds.
• Pursue external funding and partnerships that support student success initiatives.

• Recruit, supervise, mentor, and evaluate Student Services employees.
• Support professional development and training related to compliance, student success, and best practices.
• Foster a culture of collaboration, accountability, and continuous learning.

• Participate in meetings, committees, professional development activities, and special projects.
• Perform other duties as assigned by the President or designee.

Qualifications & Degree Requirements

Minimum Qualifications

• Master’s degree in Higher Education Administration, Student Affairs, Counseling, Education, Leadership, or a related field.
• Five (5) years of progressively responsible leadership experience in student services, enrollment management, student affairs, or related higher education functions.
• Experience in student services areas such as admissions, advising, counseling, financial aid, disability services, student conduct, or retention initiatives.

• Experience with planning, assessment, budgeting, and institutional effectiveness.
• Knowledge of FERPA, ADA, Title IX, veterans’ benefits, financial aid regulations, and related compliance requirements.
• Strong leadership, organizational, communication, and supervisory skills.

• Experience within the North Carolina Community College System.
• Experience leading enrollment management and student success initiatives.
• Experience with accreditation and institutional effectiveness processes.
• Demonstrated use of data analytics to improve student outcomes.
• Experience with Ellucian Colleague or similar student information systems.
• Title IX, student conduct, or student affairs leadership training/certification.

• Ability to provide strategic leadership and manage organizational change.
• Knowledge of student development, enrollment management, and student success practices.
• Strong analytical, communication, collaboration, and relationship-building skills.
• Commitment to equity, access, student achievement, and continuous improvement.
• Proficiency with Microsoft Office, databases, and student information systems.
• Ability to manage multiple priorities while maintaining service quality and compliance.

Supplemental Information

Equal Employment Opportunity

Montgomery Community College provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.