What are the responsibilities and job description for the Escalation Specialist position at Montessori Ivy League?
The Role
You will be responsible for :
You will be responsible for :
- Working closely with Team Executives as well as other support functions to provide proactive and effective general administrative assistance across a diverse range of tasks.
- Scheduling and coordinating meetings.
- Providing other organisational support such as ordering supplies and equipment.
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- You have at least 1 year experience within a Admin Assistant or Customer Service role, ideally within the Professional Services, Internet and Telecommunications industry.
- You are organised and have good interpersonal skills.
- You have good computer skills ( MS Word, Excel, Powerpoint).
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You possess strong analytical skills and are comfortable dealing with numerical data
- Opening within a company with a solid track record of success
- Role involving team management opportunities
- Flexible working options
Salary : $72,000 - $90,000