Assistant Front Office Manager

The Monterey Plaza Hotel & Spa is a luxury property within the Woodside Hotel Group collection. This 290 room property has four penthouse suites, over 17,000 square feet of meeting space, expansive exterior space known as the Plaza, the Promenade and the Terrace, and an award-winning food and beverage program. Banquets, Schooners Coastal Kitchen and Bar, Helmsman Lounge, Tidal Coffee, and Room Service provide guests, groups, and local visitors numerous dining options. 

The salary range for this position is $75,000.00 - $85,000.00. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel experience, and education.

We are seeking an Assistant Controller to join our outstanding team.

The Assistant Controller is responsible to supervise the daily efforts of the accounting staff and monitor accounting procedures for the property through adherence to all hotel protocols, procedures and standards. In addition to overseeing day-to-day operations, Assistant Controllers reconcile general ledger accounts, assist with inventories and the preparation of monthly reports regarding operations, assist with the management of the hotel’s financial database, prepare financial statements, and assist with the annual budget process. They work with the Controller to create and evaluate internal accounting controls and policies to check for opportunities for improvement. They may also be required to prepare or oversee the production of regulatory and governmental information forms. They are required to performs and execute their responsibilities in compliance with all local, state, and federal regulations and laws.

ESSENTIAL FUNCTIONS

• Hires, develops, trains and manages direct reports. Creates schedules, provides consistent feedback with respect to hotel standards, and conducts performance evaluations according to hotel guidelines. Ensures staff meets or exceeds customer service satisfaction goals.
• Completes critical administrative responsibilities. For example, is responsible for overseeing, controlling, and amending as required, the scheduling, payroll, and accounting issues, and managing expenses to budget. 
• Promotes and maintains adherence to Accounting and Payroll policies and procedures among staff; including adherence to, and correct management of, all meal and rest break policies and time-keeping procedures. Completes and conducts timely personnel performance evaluations.
• Listens to, and effectively resolves, associate concerns in an expeditious and professional manner according to hotel and departmental standards and best practices such as those communicated via the Monterey Plaza’s, Associate Handbook. Serves to maintain an Issue-Free Workplace. Consults with the Human Resources department as needed. 
• Trains accounting staff in specific areas as well as supervise their transactions and oversee training programs to ensure proper cross-training exists within the department’s various clerical functions. 
• Confirms the departmental Standard Operating Procedures (“SOPs”) are current, maintained as such, and utilized. Sets a positive tone and is a role model for the staff. Ensures guest interactions are handled to a 4-star level as it relates to service in both internal and external communications. Monitors guest comments against subordinate’s performance.
• Maintains assets, minimizing outstanding receivables and investment inventories. Prepares or oversees preparation of Asset/Liability monthly reconciliations. Assists with inventories and approves Purchase Orders up to an pre-authorized dollar limit.
• Aids in developing and maintaining controls in all departments. Implements and supports property operating policies and procedures with all departments.
• Aids in the preparation of accurate and timely monthly financial statements. Assists with the dissemination of financial statements to Ownership, Management Company, and Department Heads.
• Represents the department at Department Head and Pre-cons and other meetings in order to communicate business status with others and to stay informed regarding hotel concerns. 
• Participates in the hotel’s Manager on Duty (MOD) program.
• Continuously interacts with all other departments of hotel, focusing on optimum problem solving at all times. Works cooperatively and in coordination with all other hotel departments and third-parties to deliver exceptional guest service according to the Monterey Plaza’s Forbes 4-Star standard. 
• Observes all safety protocols and holds others accountable to hotel and departmental safety standards and procedures. Promotes safe work practices and ensures compliance with hotel standards and preventative measures.
• Completes other duties and special projects as assigned.
• Analyzes and reconciles general ledger accounts. Assists with the preparation of the Annual Budget. Prepares month-end closing financial statements and other financial reports as required.
• Maintains all accounting files, contracts, leases, and other legal and financial records. Inventories and arranges for off-site storage of these records and document handling as permitted by law.
• May be called upon to act as the back-up to the Paymaster in the event of an emergency.
• All other duties as required.

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Thorough knowledge of accounting/hotel operations, purchasing and MIS functions. 
• Knowledge of budgeting and generally accepted accounting principles. 
• Ability to maintain technical competence in accounting, tax matters and emerging hotel industry innovations. 
• Ability to direct and coordinate accounting functions; ability to communicate verbally and in writing in English.
• Ability to train, motivate, evaluate, mentor and direct employees and managers to achieve desired results. 
• Ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff; ability to maintain staff and guest confidentiality at all times; ability to accept responsibility for actions of others.
• Ability to manage by example.
• Exceptional oral communication skills to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel.
• Ability to perform mathematical operations with units of measure including, but, not limited to percentages, dollars, cents, feet, inches, cups, pounds and ounces.
• Ability to create, implement and monitor hotel and staff goals, strategies and policies; 
• Ability to converse calmly with irate guests, superiors and subordinates in sometimes intense emotional situations.
• Ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data.
• Ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual 'interruptions; ability to participate in (and lead when necessary) all departmental and hotel-wide meetings. 
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, governmental regulations, operating and maintenance instructions, and procedure manuals. 
• Ability to write reports, business correspondence and procedure manuals. 
• Ability to speak effectively before groups of customers, associates of organization, associates and the general public and to optimally present information and respond to questions. 
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. 
• Ability to apply concepts of basic algebra and geometry. 

EDUCATION/EXPERIENCE  

High School Diploma or GED and three years equivalent work experience is required. Working knowledge of GAAP and MS Office programs such as Excel, Word, and Outlook, in addition to 10-key by touch and excellent accounting, mathematical, and financial skills. Strong supervisory skills are also needed. B

CERTIFICATES AND LICENSES  

Certified Public Accountant designation desired

PHYSICAL DEMANDS  

The associate is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The associate is occasionally required to stoop, kneel, crouch, or crawl. The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

The Monterey Plaza Hotel & Spa is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender-related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American’s With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.