What are the responsibilities and job description for the Assistant Front Office Manager position at Hyatt?
Please apply directly on davidsonhospitality.com/careers
Overview:
The Assistant Front Office Manager is responsible for assisting the Front Office Manager in the supervision of the entire front office operations to ensure profitability, exceptional service, quality and value to each guest throughout their stay. Will help oversee front office, concierge, PBX and bell staff including selecting, training, and developing the team. This position will work primarily the evening shift to ensure there is a Manager On-Duty in the evening.
Responsibilities:
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Please apply directly on davidsonhospitality.com/careers
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
Overview:
The Assistant Front Office Manager is responsible for assisting the Front Office Manager in the supervision of the entire front office operations to ensure profitability, exceptional service, quality and value to each guest throughout their stay. Will help oversee front office, concierge, PBX and bell staff including selecting, training, and developing the team. This position will work primarily the evening shift to ensure there is a Manager On-Duty in the evening.
Responsibilities:
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Prior cash handling experience necessary.
- Minimum of 2 years previous hotel front office in a similar role.
- Excellent guest service, organization and problem solving skills.
- Ability to multi task and work in a fast paced environment.
- Ability to work a flexible schedule to include weekends and holidays.
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
- Three Tiers of Medical Coverage
- 24/7 Healthcare Concierge
- 24/7 Teledoc service
- Maternity Program
- Cancer Program
- Free Maintenance Medications
- Vision Insurance
- Dental Insurance
- Company Paid Life Insurance, Long Term Disability, and Short Term Disability
- Life Insurance Buy Ups
- Short Term Disability Buy-Up
- Critical Illness
- Accident Insurance
- Hospital Indemnity
- Home and Auto insurance
- Legal Assistance
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- EAP Program
- Emergency Travel Assistance
- Paid Time Off (vacation, sick, bereavement, and Holidays).
- 401K Match
- Team Member Service Awards
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Please apply directly on davidsonhospitality.com/careers
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.