Director Digital Operations and Value (JR226916)

Introduction

To heal, to teach, to discover and to advance the health of the communities we serve.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.

Overview

Montefiore Medical Center is nationally recognized for clinical excellence—breaking new ground in research, training the next generation of healthcare leaders, and delivering science-driven, patient-centered care. Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years, we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes, and raising the bar for medical centers in the region and worldwide. As we build on this momentum, we continue to advance the practice of medicine and set the standard for excellence.

Position Summary

Montefiore is actively investing in its Digital team as a system-level priority, and we are seeking an entrepreneurial and analytical leader to create and lead a team that supports the overall Digital function across strategy, finance, talent, business operations, and value measurement of Digital activities to the organization. This leader should have proven experience in driving transformational change and leading high-performing teams. The ideal candidate is self-motivated team, collaborative, and proactive with ability to quickly define a direction and drive results. This role will work closely with other Digital teams, technology teams, and teams across the business, such as finance, talent, and supply chain.

Responsibilities

Strategy

• Collaborate with technology, operational, and clinical leaders to develop Digital roadmap and tactical operational plan for delivery.
• Define OKRs and specific programmatic metrics to measure and demonstrate value of overall Digital efforts.
• Lead business case development for digital transformation initiatives in collaboration with multiple stakeholders, including finance.
  
  

Operations

• Support establishing effective processes for internal Digital program management.
• Create, maintain, and refine standard processes for underlying Digital operations.
• Establish operating model and act as primary contact across enterprise enabling functions to ensure progress and timely delivery of digital initiatives.
• Collaborate with finance to own and manage Digital team finances and vendors.
• Establish, refine, and measure effective Digital vendor management processes.
• Manage Digital team capacity relative to priorities and constraints.
  
  

Measurement and value realization

• Establish and maintain standard methods for measuring Digital initiatives.
• Measure and convey the value of Digital investments to multiple audiences.
• Establish consistent ongoing measurement and feedback mechanisms to assess outcomes and identify new opportunities.
  
  

Leadership

• Build and manage high-performing teams.
• Guide, coach and consistently develop team members through feedback and mentorship.
• Promote a culture of transparency, agility, and continuous improvement.
  
  

Requirements

• 10 years of demonstrated experience in Operations, Technology and/or Data/Analytics with demonstrated familiarity with digital product, data, and data visualization; minimum of 3 years in a leadership role.
• Practical experience with financial management, data and BI tools.
• Ability to translate business needs into technology and operational solutions, rigorous business cases, and defined outcome measures.
• Proven ability to define measurement methods and visualizations.
• Proven financial acumen and effective P&L management.
• Extensive experience working in a matrixed organization.
• Experience using ServiceNow, ITSM, and ITIL certification preferred but not required.
• Entrepreneurial experience, building teams from their inception.
• Demonstrated comfort with ambiguity and being a proactive self-starter.
• Strong analytical, strategic thinking, and communication skills.
• High empathy and stakeholder management.
• Demonstrated success building and managing a high-performing team with a variety of skill sets.
• Ability to develop strategic relationships with and manage vendors.
• Familiarity with product lifecycle, product deployment, and agile methodologies.
• Experience working with healthcare data preferred.
• Advanced comfort with Microsoft tools (e.g., Excel, Word, PPT, Project), Power BI, Jira, Confluence, Visio.
  
  

Education

• Bachelor's degree in a technical or business field.
• Master's degree preferred.
• Montefiore requires employees to be vaccinated for flu.
• Montefiore requires employees to be available to work on-site when required.