Director of Communications & Engagement

SUMMARY: The Director of Communications & Engagement is responsible for the effective daily operation and growth of the Chamber. This role focuses on providing exceptional service to members, driving organizational visibility through digital marketing and social media, and coordinating high-impact events and projects to advance the Chamber’s mission.

• Social Media & Promotions: Lead the Chamber’s digital presence by creating and scheduling engaging content across all social media platforms. Promote Chamber initiatives, member highlights, and upcoming programs to increase community visibility.
• Member Engagement & Growth: Provide creative leadership in planning and implementing programs / events to enhance member services. Actively work to recruit new members and implement strategies to retain existing ones.
• Marketing & Communications: Support and execute efforts to improve overall branding, marketing materials, and member communications.
• Event Coordination: Lead the planning and execution of major & minor Chamber events (e.g., Annual Celebration, golf tournament, Christmas parade). Manage logistics, promotions, and staffing for all Chamber gatherings.
• Administrative Oversight: Manage general administrative affairs, including database administration, record-keeping, and office workflows.
• Office Representation: Greet and direct office visitors, manage the telephone system, and respond to requests for information in a professional and timely manner.
• Volunteer Coordination: Assist in recruiting, training, and coordinating volunteers for various committees and events.
• Meeting Support: Coordinate materials for board and committee meetings. Manage logistics including room scheduling, catering, and registration staffing.
• Digital Maintenance: Regularly update the Chamber website and maintain the organization’s master calendar of meetings and events.
• General Operations: Process incoming and outgoing mail, including bulk mailings, and maintain office efficiency.

The staff of the Montcross Area Chamber of Commerce works as a cohesive team. Every member contributes as needed on a daily basis to help members succeed and to advance the goals of the Chamber. This includes performing additional duties to support team members as necessary.

• Experience: Proven experience in office administration and digital marketing/social media management.
• Communication: Excellent organizational and communication skills (oral and written) with a strong eye for detail.
• Engagement: Strong interpersonal skills and a deep commitment to providing exceptional customer service.
• Technical Proficiency: High level of skill in using office computer programs, social media management tools, and website CMS platforms.
• Project Management: Ability to multi-task, prioritize high-pressure projects, and meet deadlines.
• Leadership: Strong supervisory and volunteer management skills.

SALARY: $35K - $45K

BENEFITS: Health Insurance Available

The Montcross Area Chamber of Commerce is an equal opportunity employer.