What are the responsibilities and job description for the Loan and Member Service Supervisor position at Montana Credit Union?
The Loan & Member Services Supervisor is a key leadership role within Montana Credit Union, responsible for overseeing front-line lending, indirect lending, and member service operations. This position provides direct oversight of loan officers, member service representatives, and support staff, ensuring exceptional member experiences, quality loan growth, and efficient day-to-day operations.
The Supervisor ensures compliance with internal policies, regulatory requirements, and industry best practices while fostering a high-performance, member-focused team. Working closely with other supervisors and senior leadership, this role contributes to Montana Credit Union’s mission, supports member financial well-being, and drives operational excellence.
Guided by MCU’s core values of Innovation, Dedication, Empowerment, and Authenticity, the Supervisor leads with integrity, builds strong relationships with members and staff, and cultivates a culture of accountability, collaboration, and continuous improvement.
Minimum Qualifications (Experience/Education)
•High school diploma or equivalent required; college-level coursework in Business, Finance, or a related field preferred.
•Minimum of 5 years of experience in consumer and indirect lending with demonstrated knowledge of lending policies and deposit services.
•At least 2 years of supervisory or leadership experience in a financial services environment preferred.
Competencies
•Leads with integrity, accountability, empathy, and fairness while modeling MCU’s values.
•Inspires and empowers teams through coaching, delegation, and recognition.
•Applies sound judgment and critical thinking to lending, compliance, and staff management.
•Communicates clearly and professionally in written and verbal forms.
•Demonstrates adaptability, reliability, and problem-solving skills in dynamic environments.
•Promotes collaboration, continuous improvement, and member-focused service.
Knowledge, Skills, and Abilities
•Strong understanding of consumer and indirect lending, account services, credit risk, and compliance.
•Skilled in analyzing loan performance, staff productivity, and operational trends.
•Proficient in Microsoft Office and familiar with lending and core banking systems.
•Excellent organizational and time management skills, with the ability to prioritize competing responsibilities.
•Proactive, solution-oriented, and committed to continuous improvement.
•Comfortable coaching staff, facilitating meetings, and presenting information clearly.
Apply online: https://www.montanacu.com/careers/
Montana Credit Union is an equal opportunity employer.
